Product Owner (m/w/d) Tools & Systeme Customer Service // remote möglich

About This Opportunity

We are representing a confidential European retail organization seeking a Product Owner for Customer Service Tools & Systems. This is a remote-friendly role based in Germany, ideal for a technical product professional who can bridge strategy and hands-on configuration.

Our client operates at the intersection of customer experience and technology. The team you'd join acts as the technological driver for customer service excellence, building the technical infrastructure that enables service teams to deliver exceptional experiences. You'll work with modern tools—from telephony platforms to AI solutions—creating seamless customer journeys.

Responsibilities

• End-to-End Product Configuration: Own the administration and evolution of low-code customer service platforms (such as Zendesk, Babelforce), diving deep into configurations to perfectly map service processes
• Product Evangelism: Champion new features internally, creating excitement among users and driving adoption of your solutions
• Demand & Stakeholder Management: Capture requirements from operations teams, prioritize effectively, and orchestrate IT interfaces and external partners as needed
• AI Implementation: Play a central role in selecting and implementing AI components, leveraging prompting techniques to optimize system efficiency
• Project Leadership: Guide projects from market analysis through go-live, ensuring the delivery of optimal products for customer service teams
• Translate strategic guardrails and operational challenges into excellent technological solutions independently

What We're Looking For

• Several years of experience as a Product Owner, Business Owner, or comparable role in a fast-paced e-commerce environment
• Degree in Business Administration or Business Informatics preferred
• Tool Expertise: Proven experience configuring and administering ticketing or telephony systems in customer service contexts (e.g., Zendesk, Babelforce)
• Track record of independently steering product development initiatives or comparable projects, orchestrating external partners and stakeholders
• Technical Mindset: Passion for low-code/no-code tools and strong affinity for AI solutions and modern prompting techniques
• Digital hospitality mindset—you take ownership that your product not only functions smoothly but delights both internal and external customers at every touchpoint
• Ability to work in agile, innovative ways within a rapidly changing environment
• German language proficiency required for this role

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and match with this opportunity. Once qualified, we submit your profile to our client for consideration. Please do not contact the employer directly—all communication flows through our recruiting team to ensure a smooth, professional process.

Pay

Compensation details will be discussed during the screening process and are competitive for the German market in this role.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and work to ensure fair consideration throughout our recruitment process.