Customer Service Representative

Quipt Home Medical, a rapidly expanding provider of clinical respiratory equipment and comprehensive support services in the durable medical equipment industry, is hiring a Customer Service Representative in Gainesville, Hall County. This full-time position is your opportunity to be a vital connection between our customers and our growing organization.

Position Summary

In this Customer Service Representative role at Quipt Home Medical, you'll be the primary point of contact for customers seeking assistance with respiratory equipment, orders, and ongoing support. Reporting to the Branch Manager or CSR Director, you'll manage customer interactions with professionalism, solve problems efficiently, and build strong relationships that drive satisfaction and loyalty. Your work directly impacts how customers experience our company and the quality of service they receive.

Core Duties

• Address customer inquiries regarding durable medical equipment, orders, and service needs
• Process and track customer orders while maintaining accurate account records
• Troubleshoot and resolve customer issues with patience and attention to detail
• Build and maintain positive, long-term customer relationships
• Provide product information and guidance on respiratory equipment and services
• Coordinate with other departments to ensure timely and complete resolution of customer requests

Qualifications

• Strong communication skills, both written and verbal
• Prior customer service experience or demonstrated aptitude for working effectively with customers
• Problem-solving ability and patience when handling inquiries and concerns
• Comfort with computer systems and customer relationship management platforms
• Organizational skills and ability to prioritize multiple tasks
• Professional attitude and genuine commitment to customer satisfaction

About Quipt Home Medical

Quipt Home Medical is a fast-growing organization dedicated to serving the durable medical equipment market with clinical respiratory equipment and comprehensive customer support. We're committed to quality, innovation, and building a team environment where growth and excellence define our culture.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.