Sr Supvr Customer Service

Join Exelon as a Senior Supervisor of Customer Service at our Fox Valley Facility in DuPage County. In this full-time leadership role, you'll oversee customer service operations and guide a dedicated team to deliver exceptional support while maintaining the highest standards of service excellence.

The Opportunity

Exelon is transforming the energy landscape by powering communities with reliable, sustainable solutions. As a Senior Supervisor of Customer Service, you'll play a critical role in our mission by leading customer-facing operations and ensuring every interaction reflects our commitment to service quality. This is your chance to develop team talent, drive operational excellence, and make a tangible impact on how customers experience our company.

What You'll Do

• Lead, mentor, and develop your customer service team to meet performance goals and deliver consistent, high-quality support
• Oversee daily operations, including team scheduling, workload management, and resource planning
• Monitor service metrics and quality standards, identifying opportunities for improvement and implementing process enhancements
• Handle complex customer inquiries and escalations with professionalism and problem-solving expertise
• Collaborate with cross-functional teams to resolve issues and improve the customer experience
• Provide coaching, feedback, and training to develop team members' skills and career growth
• Communicate performance outcomes and operational insights to senior management

What We're Looking For

• Demonstrated experience supervising or leading a customer service team
• Proven track record of achieving service quality metrics and operational KPIs
• Strong interpersonal and communication skills with the ability to build team trust and engagement
• Problem-solving mindset and experience implementing process improvements
• Ability to handle high-pressure situations and customer escalations with composure
• Proficiency with customer service software, systems, and data analysis tools
• Passion for customer satisfaction and a commitment to service excellence

Working at Exelon

Exelon is committed to building a workforce that reflects the diversity of the communities we serve. We believe in creating an inclusive, innovative environment where problem solvers and change makers thrive. When you join our team at Fox Valley Facility, you become part of an organization dedicated to delivering reliable energy solutions and strengthening the resilience of our region.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.