Technical Support Specialist (Japanese Speaking)

About This Opportunity

Our talent team is representing a confidential AI data services organization seeking a Technical Support Specialist (Japanese Speaking) in Malaysia. This is a critical role managing high-impact customer incidents and coordinating timely resolution across global teams. You will serve as the central point of contact during service disruptions, ensuring effective communication with stakeholders and maintaining high customer satisfaction.

Responsibilities

• Manage and coordinate critical customer escalations in a global environment
• Act as the single point of contact for high-severity incidents
• Collaborate with cross-functional teams to ensure timely issue resolution
• Provide regular updates to customers and internal stakeholders during incidents
• Track incident progress and ensure accountability across teams
• Maintain incident documentation and reporting
• Provide weekend or off-hours support when required
• Work 9-hour shifts (including lunch break) covering 4 weekdays and 1 weekend shift per week
• Support operational coverage between 7:00 AM and 11:00 PM based on assigned shift (APAC or EMEA)

What We're Looking For

• 2–5 years of experience in technical support, incident management, escalation management, crisis management, stakeholder management, or service operations
• Proven experience supporting enterprise-level customers in English and Japanese
• Strong written communication skills in English and proficiency in Japanese (required)
• Comfortable collaborating with global teams across multiple time zones
• Strong sense of ownership, accountability, and responsibility
• Ability to perform effectively under pressure while meeting strict SLAs
• Capable of handling challenging, high-profile customer situations with professionalism and composure
• Flexibility to observe public holidays of supported countries (e.g., Japan or South Korea) based on project assignment

How We Work with You

Candidates apply directly through Get A Job.ai. Our recruiting team will screen qualified applicants and coordinate interviews with our client. We manage the entire process and serve as your advocate throughout. Please do not attempt to contact the client directly, as all applications must come through our firm to be considered.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from all qualified candidates regardless of race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.