- Company: Get A Job.ai
- Location: United Kingdom
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
Our talent team is representing a well-funded technology company revolutionizing real-time data synchronization for edge computing environments. This Technical Support Engineer role offers the chance to work with cutting-edge peer-to-peer technology used by major enterprises across aviation, retail, hospitality, and defense sectors.
We're seeking a technical problem-solver who thrives on debugging complex issues and working directly with developers. You'll be the bridge between customers and engineering, handling everything from SDK troubleshooting to production incident response.
Responsibilities
- Reproduce, debug, and escalate technical issues in partnership with Engineering and Product teams
- Serve as technical expert and initial escalation point for SDK and Cloud platform products
- Provide hands-on guidance to developers working through complex integration challenges
- Respond to live escalations and production incidents, coordinating across internal teams and customer stakeholders
- Participate in 24/7 on-call rotation to support critical customer environments
- Collaborate with Engineering on incident communications and root cause analyses
- Build tools and automation to improve support workflows and reduce response times
- Leverage AI and other technologies to create self-service solutions for routine issues
- Advocate for customer needs and influence product roadmap based on real-world feedback
What We're Looking For
Required:
- 2-4+ years in technical support engineering or software engineering roles
- Ability to translate complex, ambiguous problems into clear hypotheses and actionable solutions
- Deep expertise in at least one relevant domain: Operating Systems, Cloud Infrastructure, Kubernetes, Networking, Databases, or Distributed Systems
- Bachelor's degree in Computer Science or equivalent practical experience
- Ability to read and follow code and GitHub commits to understand recent platform changes
- Strong customer-facing skills including active listening, empathy, and expectation-setting
- UK work authorization
Preferred:
- Experience in high-growth technology environments
- Track record building support functions and enablement processes from scratch
- History of building strong relationships with enterprise customers
How We Work With You
Candidates apply directly through Get A Job.ai. Our recruiting team conducts an initial screen to understand your background and ensure alignment with the role. We then submit qualified candidates to our client for their interview process. Please do not attempt to contact the client directly, as all communication is managed through our team to ensure a smooth experience for everyone involved.
Pay
Pay via Get A Job.ai: £43,000 - £52,000
Location: United Kingdom (Remote)
Equal Opportunity
Get A Job.ai is committed to equal employment opportunity. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity, sexual orientation, or other legally protected characteristics.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Local insights for this role are preparing — this section updates automatically in a few seconds (or refresh).
Listing facts
- Role Technical Support Engineer
- Employer Get A Job.ai
- Location United Kingdom
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 15, 2026
- Apply by October 15, 2026
- Country United Kingdom
- Overview Full job description on this page (410 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Technical Support Engineer
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
Limited public data for this employer
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Occupation family: Technical Support Engineer
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