Founding Customer Success Manager

About This Opportunity

We are representing a fast-growing AI platform company that is redefining how enterprise teams collaborate with intelligent systems. Our client serves strategic customers across technology, security, and SaaS sectors, and they are expanding their presence in the UK market.

We are seeking a Founding Customer Success Manager based in London to build and lead the customer success function for the UK region. This is a high-ownership role for someone who wants to establish a market presence and define how strategic enterprise customers achieve transformational outcomes with AI technology.

Responsibilities

• Own a portfolio of strategic enterprise accounts, building executive relationships across C-level and VP-level stakeholders
• Lead the complete customer journey from implementation through adoption, value realization, renewal, and expansion
• Establish trusted-advisor relationships with senior leaders, helping them define AI strategy and translate it into measurable business outcomes
• Drive quantifiable value realization by identifying metrics such as time saved, cost reduction, faster execution, and improved decision-making
• Conduct executive business reviews and strategic customer conversations that connect product usage to business impact
• Support enterprise-wide change management, including rollout planning, governance frameworks, internal enablement, and scaling from individual use to organization-wide adoption
• Identify and develop expansion opportunities across teams, functions, and geographies in partnership with sales leadership
• Orchestrate internal resources across customer success, deployment, engineering, product, and sales teams to deliver cohesive customer experiences
• Build foundational customer success processes from the London office, including account planning frameworks, adoption models, value review structures, and feedback mechanisms
• Represent customer voice internally by translating needs, use cases, and patterns into product feedback and strategic insights
• Contribute to the broader customer success organization by documenting what works and raising the bar for strategic account management

What We're Looking For

• 8+ years of experience in Customer Success, account management, consulting, solutions engineering, or related customer-facing roles with strategic enterprise accounts
• Proven track record managing complex organizations where adoption requires executive alignment, cross-functional coordination, and sustained change management
• Demonstrated success building and maintaining senior customer relationships, including ability to influence C-level and VP-level stakeholders across business and technical audiences
• Strong results driving measurable customer outcomes, renewals, and expansion with comfort moving between strategic conversations and operational execution
• Experience building or improving Customer Success processes, playbooks, or operating models—you know how to create structure and turn individual wins into repeatable motions
• Understanding of how technically sophisticated products are adopted in large organizations; experience with AI, developer tools, data platforms, enterprise software, or emerging technology is highly valuable
• Fluency in AI concepts with genuine curiosity about how agents, language models, and automation will transform company operations (engineering background not required, but technical fluency expected)
• Excellent communication skills in English, both written and in executive settings; French language skills helpful but not essential
• Strong judgment, initiative, and ownership mentality—you make sound decisions under ambiguity and take responsibility for outcomes
• Comfort being both strategic and hands-on: leading executive reviews, redesigning processes, and writing first-draft playbooks as needed
• Collaborative approach with direct communication style and commitment to making teammates better

How We Work With You

When you apply through Get A Job.ai, our specialized recruitment team will review your background and schedule an initial screening conversation to understand your experience and career goals. If there's a strong match, we will prepare and submit your profile to our client with full context about why you're an excellent fit for this founding role.

Our team will guide you through each stage of the interview process, provide feedback, and help negotiate your offer. Please apply exclusively through Get A Job.ai—direct contact with the client outside our process may disqualify your candidacy.

Pay

Compensation details will be discussed during the screening process and will be competitive for a founding customer success leadership role in the London market.

Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices. We encourage applications from candidates of all backgrounds and experiences, and we evaluate each submission based on skills, potential, and alignment with role requirements.