- Company: Get A Job.ai
- Location: EMEA
- Salary: Pay not listed
- Work type: Remote
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
Our talent team is representing a confidential developer platform organization seeking a Support Engineer to join their globally distributed technical support function. This role covers weekend shifts across EMEA timezones, working directly with technical users experiencing platform issues or seeking implementation guidance.
This is a full-time position working 4 ten-hour shifts (08:00-18:00 UTC), permanently covering Friday through Monday. We are seeking candidates based in European, African, or Middle Eastern timezones.
Responsibilities
- Deliver initial and timely responses to support cases spanning billing inquiries, pre-sales questions, optimization guidance, and technical implementation support
- Triage incoming requests by directing users to existing documentation, code examples, previous solutions, or escalating to specialized technical teams as needed
- Monitor multiple community feedback channels including issue trackers and discussion forums
- Identify opportunities for internal tooling development to enhance support team efficiency
- Reproduce reported issues, create test cases, and contribute to improved test coverage where applicable
- Work closely with product engineering and growth teams to resolve complex technical challenges
What We're Looking For
- 3+ years of experience providing developer support to technical customers
- Strong proficiency in SQL, particularly PostgreSQL, with comfort handling complex queries
- Database administration experience is a significant plus
- Excellent written and verbal communication skills with fluency in English
- Solid experience working with Linux/Unix operating systems and command-line interfaces
- Demonstrated experience managing support workflows through GitHub Issues and Discussions
- Familiarity with JavaScript frameworks (React, Vue, Svelte) and Node.js is highly valued
- Computer Science degree is a plus but not required
- Ability to work independently in a fully remote, asynchronous environment
How We Work With You
Get A Job.ai represents this client exclusively for this search. When you apply through our platform at getajob.ai, one of our recruiters will conduct an initial screening to understand your background and ensure alignment with the role requirements. We will then submit qualified candidates directly to our client for consideration.
Important: Please apply only through Get A Job.ai. Do not attempt to contact the client organization directly, as this may disqualify your application.
Pay
Compensation details will be discussed during the screening process with our recruiting team and are competitive for this level of experience in the developer tools space.
Get A Job.ai is an equal opportunity recruiter. We welcome applications from candidates of all backgrounds and are committed to fostering an inclusive hiring process.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Local insights for this role are preparing — this section updates automatically in a few seconds (or refresh).
Listing facts
- Role Support Engineer (EMEA – Weekends)
- Employer Get A Job.ai
- Location EMEA · Remote-friendly
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 8, 2026
- Apply by October 8, 2026
- Overview Full job description on this page (390 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Support Engineer
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Back up network data.
- Configure security settings or access permissions for groups or individuals.
- Analyze and report computer network security breaches or attempted breaches.
- Identify the causes of networking problems, using diagnostic testing software and equipment.
- Document network support activities.
- Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
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