Supervisor, Customer Service

About This Opportunity

We are representing a confidential pharmacy organization seeking a Supervisor, Customer Service to lead call center operations in the United States. Our client is a rapidly growing healthcare provider operating in a highly regulated environment, delivering personalized medication solutions to patients nationwide.

This is a leadership role where you will own team coordination, service quality, escalation resolution, and performance management. You'll convert operational standards into clear assignments, coach team members toward stronger results, and apply sound judgment when resolving complex customer concerns. Your work will directly support prescription order processing, payment workflows, and customer satisfaction in a fast-paced, mission-driven environment.

Responsibilities

• Customer Operations: Direct daily call center activities, assign work, maintain coverage across changing demand, build and adjust team schedules, and oversee prescription order and payment processing with accuracy and timeliness
• Service Quality: Resolve complex customer inquiries and complaints, review interactions and quality analytics, identify performance gaps, monitor call volume and satisfaction metrics, and implement targeted improvements
• Team Leadership: Set clear expectations for technicians, coordinate priorities, provide timely coaching and feedback, conduct onboarding and training, and strengthen service skills and accountability across the team
• Operational Coordination: Collaborate with pharmacy and operational partners, prepare audit reports, analyze recurring issues, recommend workflow improvements, and implement changes that increase productivity

What We're Looking For

Required Qualifications:

• At least three years of pharmacy or healthcare-related experience supporting customer service or prescription workflows in regulated operations
• High school diploma or equivalent (some college education preferred)
• Demonstrated customer service capability, including experience handling escalations and communicating resolutions effectively
• Proficiency with Microsoft Word, Excel, and Outlook, with strong analytical and mathematical skills
• Current registration with the Texas Board of Pharmacy as a Pharmacy Technician, maintained in good standing

Key Skills:

• Strong customer service and escalation management abilities
• Experience with call center performance monitoring, quality control analytics, scheduling, and productivity management
• Working knowledge of prescription order and payment processing, audit reporting, and accuracy controls
• Effective people leadership and communication skills, including coaching, training delivery, and cross-functional collaboration

How We Work With You

When you apply through Get A Job.ai, our talent team will review your background and conduct an initial screening to understand your qualifications and career goals. If there's a strong match, we will submit your profile to our client for consideration. Throughout the process, we serve as your advocate and primary point of contact.

Please apply exclusively through Get A Job.ai. Do not contact the client directly, as all candidate submissions are managed through our recruiting process to ensure fairness and proper consideration.

Pay

Compensation details will be discussed during the screening process based on your experience and qualifications.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applicants from all backgrounds and work to ensure equitable access to opportunities regardless of race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristics.