- Company: Sunrun
- Location: UT, Lehi
- New
- Full Time
- UT, Lehi
- Apply on company site
Sunrun at a glance
sunrun.comSEC filings mentioning "Sunrun": 911 · SIC industry: Miscellaneous Electrical Machinery, Equipment & Supplies — search EDGAR
Most recent 8-K (material company event) filed: Jun 1, 2026 — view filing
Private funding round disclosed to the SEC: $75 offering (filed 2026-06-08) — Form D filing
Federal funding recipient: largest known award $720K from the Department of Energy (started Oct 1, 2013) — via USAspending.gov
End-to-end workflow automation for solar project development
Sunrun is a U.S. residential energy company that supplies home solar (photovoltaic) systems and battery storage. Its headquarters are in San Francisco, California, according to Wikipedia. The business is publicly discussed in recent coverage around home energy systems, virtual power plants, and newer pilots that pair residential generation with distributed computing uses. This Sr. Manager, Customer Experience role is posted for Lehi, Utah, not San Francisco, so day-to-day work would sit with Sunrun’s Utah footprint rather than the corporate HQ city.
2,235 Wikipedia views in June 2026 — a rough gauge of public visibility.
Sunrun is hiring a Sr. Manager, Customer Experience in UT, Lehi for a full-time role where you can shape meaningful customer journeys and elevate service quality every day.
Role Overview
In this Sr. Manager, Customer Experience position at Sunrun in UT, Lehi, you will direct the full life cycle of customer interactions with a focus on clarity, consistency, and lasting satisfaction. You will set the vision for experience standards, align teams around measurable outcomes, and turn insights into practical improvements that strengthen loyalty and operational excellence. The role sits at the intersection of people leadership, process design, and cross-group collaboration, giving you ownership of how customers feel about every touchpoint.
What You'll Do
- Design and advance customer experience strategies that raise satisfaction, retention, and advocacy scores.
- Lead, coach, and develop a high-performing team dedicated to delivering reliable, empathetic support.
- Monitor key experience metrics, surface trends, and translate data into prioritized action plans.
- Partner with product, operations, sales, and technology groups to remove friction and streamline journeys.
- Establish clear service standards, training frameworks, and continuous-improvement routines.
- Escalate complex customer issues while building systemic solutions that prevent recurrence.
- Present experience results and recommendations to senior leaders and drive adoption of new practices.
- Champion a culture that places the customer at the center of daily decisions across UT, Lehi operations.
What You Bring
- Demonstrated success managing customer experience or related service functions at a senior level.
- Track record of leading teams, setting goals, and developing talent.
- Strong command of customer metrics, feedback systems, and root-cause analysis.
- Ability to influence cross-functional partners and communicate clearly with both frontline teams and executives.
- Experience designing processes that improve efficiency without sacrificing quality.
- Solid judgment when balancing immediate customer needs with longer-term program goals.
- Proficiency with modern customer-management tools and reporting platforms.
Working at Sunrun
Sunrun is hiring for this role and offers a supportive team environment where the Sr. Manager, Customer Experience can contribute impact and grow professionally in UT, Lehi.
Apply Today
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
To apply for this job please visit sunrun.wd5.myworkdayjobs.com.
Explore Sunrun online
What people say about Sunrun
Public discussion and headlines around Sunrun in the data are recent and product-focused more than culture-focused. A GlobeNewswire news report (8 Jul 2026) describes Sunrun launching a distributed AI data center pilot that uses existing home energy generation. An Electrek report from the same day frames the idea as paying homeowners to turn homes into AI data centers, while a Barron’s report notes the AI-in-homes push had not been lifting the stock. Separately, a Benzinga piece (7 Jul 2026) discusses stock consolidation and drivers of Sunrun’s virtual power plant initiative, and a TipRanks report (8 Jul 2026) covers major insider stock sales by executives. On Hacker News, older threads in the set include a May 2015 “Who is hiring?” discussion and a February 2015 item on Bright (YC W15) bringing solar power to Mexico; a June 2026 discussion titled around AI power demand and homes sits nearer the same theme as the recent home-energy headlines. None of these items are employee reviews or official company culture statements—only public threads and news headlines.
- Ask HN: Who is hiring? (May 2015)
- Bright (YC W15) Aims to Bring Solar Power to Mexico
- Why Sports Are A Sad and Dangerous Waste of Time
- A Solution to A.I.'S Growing Power Demand: Homes
Recent news
- Sunrun Launches Distributed AI Data Center Pilot Backed By Existing Home Energy Generation - GlobeNewswire
- Sunrun wants to pay you to turn your home into an AI data center - Electrek
- Sunrun Stock Consolidates: What's Driving the Virtual Power Plant Initiative? - Benzinga
- Sunrun Executives Quietly Cash In With Major Insider Stock Sales - TipRanks
- Sunrun Wants to Put AI Data Centers in Homes. It Isn’t Lifting the Stock. - Barron's
Aggregated from public discussions and news; opinions are the authors’ own.
Working in UT, Lehi
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
Private-sector wage growth (year over year): 3.3% — via FRED
National quits rate: 1.9% — via FRED (BLS JOLTS)
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
Prepare to speak as a senior CX leader for a residential energy company, not a generic SaaS support manager. Useful grounded angles from public coverage include:
- How customer trust and clarity matter when Sunrun’s offerings span solar, batteries, and newer programs such as virtual power plant initiatives and a distributed AI data center pilot tied to home energy generation (as described in recent GlobeNewswire, Electrek, Benzinga, and Barron’s headlines).
- How you would keep experience consistent when product narratives and market reaction move quickly—e.g., headlines about AI-in-homes concepts not immediately lifting the stock, or coverage of executive insider sales—without inventing internal programs you have not been told about.
- Concrete examples of leading CX at scale: escalation design, journey ownership, partnering with operations/install/service, and measuring experience for long-lifecycle home products.
- Why Lehi, Utah works for you for an on-site (non-remote) Sr. Manager role, and how you would lead locally while aligning with a company headquartered in San Francisco.
This role fits candidates who want senior Customer Experience leadership at Sunrun—a U.S. residential solar and battery storage company—based in Lehi, Utah, and not listed as remote. Strong alignment looks like comfort with long homeowner relationships, operational CX leadership, and staying current on how public initiatives (virtual power plants, home-energy pilots) change what customers need explained and supported. It is a weaker fit if you need remote-first work, or if you prefer pure product marketing without accountability for post-sale experience and service quality.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Sr. Manager, Customer Experience
- Employer Sunrun
- Location UT, Lehi
- Type Full Time
- Posted July 13, 2026
- Apply by 2026-08-12
- Country context US
- Overview Full original description on this page (349 words; rewritten for clarity, not a teaser paste)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Public discussions & open sources
Attributed public threads and profiles — not employee reviews or star ratings.
- Hacker News — Ask HN: Who is hiring? (May 2015)
- Hacker News — Bright (YC W15) Aims to Bring Solar Power to Mexico
- Hacker News — Why Sports Are A Sad and Dangerous Waste of Time
- Hacker News — A Solution to A.I.'S Growing Power Demand: Homes
Cached public sources (Hacker News, Dev.to, GitHub, etc.).
Employer website
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