Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Prepare to speak as a senior CX leader for a residential energy company, not a generic SaaS support manager. Useful grounded angles from public coverage include:
This role fits candidates who want senior Customer Experience leadership at Sunrun—a U.S. residential solar and battery storage company—based in Lehi, Utah, and not listed as remote. Strong alignment looks like comfort with long homeowner relationships, operational CX leadership, and staying current on how public initiatives (virtual power plants, home-energy pilots) change what customers need explained and supported. It is a weaker fit if you need remote-first work, or if you prefer pure product marketing without accountability for post-sale experience and service quality.
At Sunrun, a typical day as a Sr. Manager, Customer Experience would sit inside a residential solar and battery storage business: customers interact with design, install, system performance, billing, and service over multi-year relationships, not one-off retail visits. Without a formal task list for this occupation in the source data, the practical framing is still senior ownership of how those homeowners experience Sunrun—coordinating teams that handle escalations, journey design, and quality of service—while the company’s public narrative (home energy systems, virtual power plants, and newer distributed-energy pilots) shapes what “good experience” means when products and programs change. Expect the Lehi base to orient the role toward operational leadership and cross-functional work with the people who deliver and support those home energy products, rather than a pure HQ strategy seat in San Francisco.
The job is listed for Lehi, Utah (UT) and is not marked remote, so it is presented as a local Lehi-area role rather than a fully remote position.
Sunrun is a U.S. company that provides residential photovoltaic (solar) systems and battery energy storage products, with headquarters in San Francisco, California, as summarized on its Wikipedia page.
Recent news headlines in the data cover a distributed AI data center pilot using home energy generation, interest in paying homeowners related to AI data center use of homes, virtual power plant initiatives and stock consolidation, executive insider stock sales, and commentary that the AI-homes concept had not been lifting the stock.
No. The posted title is Sr. Manager, Customer Experience, which indicates senior leadership over customer experience rather than an entry-level support role; exact scope and team size should still be confirmed with Sunrun.
Website: sunrun.com
Sunrun Inc. is an American provider of photovoltaic systems and battery energy storage products headquartered in San Francisco, California.
Public cache only — not an employee review.
Sunrun is hiring a Sr. Manager, Customer Experience in UT, Lehi for a full-time role where you can shape meaningful customer journeys and elevate service quality every day. Role Overview In this Sr. Manager, Customer Experience position at Sunrun in UT, Lehi, you will direct the full life cycle of customer interactions with a focus on clarity, consistency, and lasting satisfaction. You will set the vision for experience standards, align teams around measurable outcomes, and turn insights into practical improvements that strengthen loyalty and operational excellence. The role sits at the intersection of people leadership, process design, and cross-group collaboration, giving you ownership of how customers feel about every touchpoint. What You'll Do Design and advance customer experience strategies that raise satisfaction, retention, and advocacy scores. Lead, coach, and develop a high-performing team dedicated to delivering reliable, empathetic support. Monitor key experience metrics, surface trends, and translate data into prioritized action plans. Partner with product, operations, sales, and technology groups to remove friction and streamline journeys. Establish clear service standards, training frameworks, and continuous-improvement routines. Escalate complex customer issues while building systemic solutions that prevent recurrence. Present experience results and recommendations to senior leaders and drive adoption of new practices. Champion a culture that places the customer at the center of daily decisions across UT, Lehi operations. What You Bring Demonstrated success managing customer experience or related service functions at a senior level. Track record of leading teams, setting goals, and developing talent. Strong command of customer metrics, feedback systems, and root-cause analysis. Ability to influence cross-functional partners and communicate clearly with both frontline teams and executives. Experience designing processes that improve efficiency without sacrificing quality. Solid judgment when balancing immediate customer needs with longer-term program goals. Proficiency with modern customer-management tools and reporting platforms. Working at Sunrun Sunrun is hiring for this role and offers a supportive team environment where the Sr. Manager, Customer Experience can contribute impact and grow professionally in UT, Lehi. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-07-16 UTC · getajob.ai