Specialist Customer Relationship Management

Porsche Asia Pacific seeks a Specialist Customer Relationship Management professional to join our team based in Singapore. In this full-time role, you will drive customer engagement and loyalty across our luxury automotive business, building meaningful relationships that exceed expectations at every touchpoint.

What This Role Involves

As a Customer Relationship Management Specialist, you will own the strategy and execution of customer relationship programmes that strengthen brand loyalty and lifetime value across our Singapore operations. You'll develop and refine processes that ensure every customer interaction reflects Porsche's commitment to excellence, whilst leveraging data and insights to personalise experiences for our discerning clientele. This role bridges customer insights, marketing strategy, and operational delivery—requiring both strategic thinking and hands-on execution.

Core Duties

• Design, implement, and optimise CRM campaigns and customer engagement initiatives that drive repeat business and brand advocacy
• Manage customer databases and relationship workflows, ensuring data accuracy, compliance, and actionable segmentation
• Analyse customer behaviour, satisfaction metrics, and feedback to identify opportunities for service enhancement
• Collaborate with sales, marketing, and product teams to align customer experience strategies with business objectives
• Develop reporting and dashboards that track customer engagement, retention, and lifetime value
• Own day-to-day relationship management with key customer segments, ensuring timely, personalised communication

Who We're Looking For

• Proven experience in customer relationship management, CRM platform administration, or customer success roles
• Proficiency with CRM software (Salesforce, HubSpot, or equivalent) and comfort with data analysis tools
• Strong organisational and project management skills, with the ability to manage multiple workstreams independently
• Excellent written and verbal communication capabilities in English; Mandarin or other regional languages a plus
• Demonstrated ability to translate customer insights into actionable strategies that improve retention and satisfaction
• A customer-centric mindset paired with analytical thinking and attention to detail

About Porsche Asia Pacific

Porsche Asia Pacific represents the pinnacle of automotive innovation and luxury in the region. We are committed to delivering exceptional customer experiences and building lasting relationships with our community of passionate owners and enthusiasts.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.