- Full Time
- Singapore, Singapore, Singapore
Porsche Asia Pacific
Porsche Asia Pacific is seeking a Guest Experience Assistant for our Aftersales Service Centre in Singapore. In this customer-focused role, you'll create exceptional experiences for our clients whilst managing the operational flow of our service facility.
About the Role
As a Guest Experience Assistant at our Singapore Aftersales Service Centre, you are the first point of contact for vehicle owners and guests. You play a vital role in ensuring every customer interaction reflects the premium service standards Porsche is known for. This is a full-time position where attention to detail, warmth, and professionalism directly shape our customers' satisfaction and loyalty.
Day-to-Day Responsibilities
- Welcome and greet clients promptly upon arrival at the service centre
- Manage service appointments and coordinate scheduling with the technical team
- Respond to customer inquiries regarding service timelines, vehicle status, and maintenance options
- Maintain accurate records of customer information and service history
- Assist with check-in and check-out procedures, clearly explaining service plans
- Provide updates on vehicle status and ensure clients feel informed throughout the service process
- Coordinate with technicians and service advisors to maintain seamless operations
- Handle administrative tasks including scheduling, filing, and customer correspondence
Qualifications
- Secondary education or equivalent qualification
- Proven customer service experience, preferably in a luxury or automotive environment
- Excellent interpersonal and communication skills
- Strong organisational abilities and attention to detail
- Proficiency in basic computer systems and office applications
- Ability to work in a fast-paced, team-oriented environment
- Fluency in English; additional languages a plus
- Positive attitude and commitment to delivering outstanding guest experiences
Working at Porsche Asia Pacific
Porsche Asia Pacific is part of a global heritage of automotive excellence and innovation. Our team is dedicated to delivering world-class service and experiences. We value professionalism, precision, and a genuine passion for customer satisfaction. Joining our Singapore Aftersales Service Centre team means being part of an organisation that invests in its people and celebrates outstanding performance.
Applying for This Role
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
To apply for this job please visit apply.workable.com.
Explore Porsche Asia Pacific online
Working in Singapore
Singapore, officially the Republic of Singapore, is an island country in Southeast Asia. Its territory comprises a main island, over 60 satellite islands and islets, and one outlying islet. The country is about one degree of latitude north of the equator, off the southern tip of the Malay Peninsula, bordering the Strait of Malacca to the west, the Singapore Strait to the south along with the Riau Islands in Indonesia, the South China Sea to the east and the Straits of Johor along with the State of Johor in Malaysia to the north.
🇸🇬 Relocation safety for Singapore: Very Safe — via Warnely, CC BY 4.0
National unemployment rate in Singapore: 2.8% — via World Bank
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
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