(Senior)Service Manager Mobilfunk B2B Key (m/d/w) -Account Energiewirtschaft

About This Opportunity

We are representing a confidential telecommunications client seeking a Senior Service Manager to oversee strategic B2B accounts in the energy sector. Based in Cologne, this role combines technical service delivery with high-level stakeholder management for complex mobile communications solutions serving critical infrastructure clients.

Responsibilities

• Provide comprehensive account management and strategic oversight for key B2B accounts in the energy industry
• Ensure service delivery excellence for complex mobile telecommunications solutions in ongoing operations
• Prepare, analyze, and present regular service reports to top-tier clients
• Monitor, manage, and continuously develop agreed SLA frameworks
• Conduct active stakeholder management with customers and internal technical departments
• Maintain high standards of service quality, process efficiency, and overall quality assurance
• Manage customer projects from planning through implementation and controlling phases
• Apply appropriate project management methodologies to handle complex customer requirements

What We're Looking For

• Several years of experience as a Service Manager in B2B environments, ideally with enterprise clients in energy or critical infrastructure sectors
• Proven expertise in customer service for IT or telecommunications providers
• Professional presence with excellent communication and presentation skills across operational, management, and executive levels
• Strong service orientation and quality consciousness
• Analytical, structured, and solution-focused working style
• Very good German language skills and good English proficiency, both written and verbal

How We Work With You

Our talent team at Get A Job.ai will guide you through the entire process. After you apply through our platform, one of our recruiters will conduct an initial screening to understand your background and goals. We'll then present qualified candidates to our client. Please do not contact the employer directly—all communication flows through Get A Job.ai to ensure a professional, coordinated process.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Get A Job.ai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates.