Senior Technical Account Manager

About This Opportunity

We are representing a fast-growing confidential cloud security organization that is seeking a Senior Technical Account Manager to join their team in Japan. Our client serves enterprise customers globally and requires deep technical expertise combined with exceptional customer relationship skills. This role offers the opportunity to work with Fortune-level organizations on complex cloud security implementations.

Responsibilities

• Serve as a trusted technical advisor throughout customers' platform journey, guiding them through deployment, configuration, and operationalization using industry best practices
• Act as the primary technical contact for your book of customers, resolving technical questions and issues via email, Slack, and support tickets while staying current on new platform features and cloud security threats
• Help customers develop success plans with measurable goals that align with organizational security and compliance objectives, project-managing adoption across business units
• Drive and track customers' achievement of business goals, reporting progress to key stakeholders through executive-friendly communications and contributing to quarterly business reviews and executive briefings
• Capture feature requests and adoption blockers, advocating for your customers by collaborating with Product and Engineering teams to determine priority and identify alternative solutions
• Manage and support a book of up to 10 strategic customers, identifying expansion opportunities, documenting satisfaction or renewal risks, and securing renewals in partnership with sales teams
• Partner cross-functionally to improve processes, assist other team members with technical escalations, mentor colleagues, develop documentation, and participate in industry events as a cloud security thought leader

What We're Looking For

Required Qualifications:

• B.S. degree in Computer Science, Engineering, or a similar field, or equivalent practical experience
• 8-12 years of experience in technical customer-facing roles supporting cloud or cloud-security products (such as Senior Technical Account Manager, Senior Professional Services Engineer, Principal Solutions Engineer, Senior Technical Support Specialist, Lead Customer Success Engineer, or Senior Architect)
• Expert understanding of cloud services and architecture of at least 2 cloud service providers (AWS, GCP, Azure, or OCI)
• Practical experience deploying and operationalizing containerization technologies (Docker, Kubernetes) and addressing corresponding security considerations
• Practical experience deploying and operationalizing DevOps technologies (CI/CD, Version Control Systems, Infrastructure as Code) and their security implications
• Experience with Linux and Windows operating system security concepts, and troubleshooting experience
• Experience managing a book of business with 5+ complex enterprise or strategic customers
• Legal authorization to work in Japan without visa sponsorship requirement

Preferred Qualifications:

• Security certifications (such as CISSP, CCSP) and extensive experience helping organizations address complex cloud-security challenges
• Advanced cloud service provider certifications (such as Certified Solutions Architect - Professional, Certified DevOps Engineer - Professional)
• Deep familiarity with cloud-security best practices, advanced threat models, and complex CNAPP use cases
• Experience building and maintaining executive-level relationships with enterprise/strategic clients, driving customer outcomes, and exceeding performance targets
• Exceptional problem-solving skills, with the ability to diagnose and resolve highly complex technical issues across intricate internal and external structures
• Advanced ability to use data and systems (such as CRM, log analysis tools) to monitor customer health, identify complex trends, and strategically inform customer success and retention initiatives
• Demonstrated ability to manage ambiguous job responsibilities while actively improving and developing new processes
• Willingness to work across multiple communication channels and platforms to assist customers (such as Slack, email, and support tickets)

How We Work with You

When you apply through Get A Job.ai, our talent team will review your qualifications and conduct an initial screening to ensure alignment with the role requirements. If there's a strong match, we will submit your profile to our client for consideration. Throughout the process, we serve as your advocate and guide. Please note that candidates should not contact the client directly—all communication will be coordinated through our recruiting team to ensure the best experience for everyone involved.

Pay

Compensation details will be discussed during the screening process and are competitive with market rates for this level of experience in Japan.

Equal Employment Opportunity: Get A Job.ai is committed to creating a diverse and inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability status, or other legally protected characteristics.