Global Flagship Accounts Manager

About This Opportunity

We are representing a confidential SaaS organization in their search for a Global Flagship Accounts Manager. This is a strategic role focused on driving retention, expansion, and long-term success across an enterprise customer portfolio. You'll serve as a trusted advisor to key accounts while partnering cross-functionally to deliver exceptional outcomes and meet ambitious revenue objectives.

Responsibilities

• Act as the primary relationship owner for assigned enterprise accounts, building trusted partnerships with decision-makers and executive stakeholders
• Conduct quarterly business reviews to understand customer objectives, surface challenges, and identify growth opportunities
• Develop and execute comprehensive account plans that drive retention, expansion, and measurable customer success
• Manage renewals and identify upsell and cross-sell opportunities across software solutions, subscriptions, and professional services
• Meet or exceed assigned revenue, retention, and growth targets through disciplined pipeline management and forecasting
• Monitor customer health metrics and proactively address risks that could impact satisfaction or renewal likelihood
• Collaborate with Customer Success and Support teams to resolve escalations and ensure seamless service delivery
• Educate customers on industry trends, best practices, and new capabilities that align with their business goals
• Maintain accurate records of forecasts, pipeline activity, and account plans within CRM systems
• Partner with Product, Marketing, Solution Engineering, Professional Services, Legal, and Finance to align solutions with customer needs
• Gather and communicate customer feedback, market insights, and enhancement requests to internal stakeholders

What We're Looking For

Required:

• 5+ years of account management or customer growth experience in a SaaS environment
• Proven track record managing enterprise or strategic accounts
• Experience managing customer contracts, renewals, and commercial negotiations
• Demonstrated success driving account expansion through upselling and cross-selling initiatives
• Experience navigating complex sales cycles, procurement processes, and contract negotiations
• Consistent achievement of revenue, renewal, retention, or growth targets
• Proficiency with CRM systems such as Salesforce, HubSpot, or similar platforms

Preferred:

• Bachelor's degree in Business, Marketing, Communications, or related field, or equivalent professional experience
• Experience collaborating across Customer Success, Product, Professional Services, and Sales organizations
• Strong analytical skills with the ability to interpret customer data, usage metrics, and business performance indicators
• Familiarity with customer success methodologies and account planning frameworks
• Excellent consultative selling, relationship management, and negotiation skills
• Outstanding verbal, written, and presentation communication abilities

How We Work With You

When you apply through Get A Job.ai, our talent team conducts an initial screening to understand your background and career goals. We then submit qualified candidates to our client for consideration. Please do not contact the client directly—all communication and coordination will flow through our recruiting team to ensure the best experience for everyone involved.

Pay

This position was posted without specific compensation information. Our team will discuss pay expectations during the screening process and work to ensure alignment between your requirements and our client's budget.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from all qualified candidates without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.