Senior Support Engineer, EU

About This Opportunity

We are representing a fast-growing SaaS organization seeking a Senior Support Engineer to join their team remotely in the UK. This is a highly technical role for someone who excels at solving complex problems, mentoring peers, and driving systemic improvements in how technical support is delivered at scale.

Our client serves enterprise customers building sophisticated web applications, and you'll be a trusted technical advisor helping them succeed. This isn't about working through a ticket queue—it's about owning high-impact issues, influencing product direction, and elevating the entire support function.

Responsibilities

• Independently own and resolve complex technical issues for enterprise-level customers
• Lead investigations into ambiguous or high-severity problems, maintaining clear communication throughout escalations and incidents
• Create high-quality minimal reproductions, reusable code snippets, and detailed issue reports
• Provide informal mentorship and technical guidance to other support engineers, helping the team improve investigation and resolution practices
• Collaborate with Product and Engineering teams to surface patterns and drive product improvements
• Author and enhance documentation, guides, and self-serve resources to reduce recurring customer friction
• Contribute to tooling, infrastructure, and workflow improvements within the support organization
• Participate in community support rotation, modeling clarity and empathy in all interactions

What We're Looking For

• Location: Remote in the UK or Ireland
• 4+ years of hands-on experience in developer support or engineering roles
• Strong expertise debugging complex JavaScript/TypeScript and modern web applications (e.g., Next.js)
• Proven track record of independently owning complex issues from diagnosis through resolution
• Ability to elevate those around you through thoughtful collaboration, clear communication, and mentorship
• Comfortable operating under pressure while maintaining clarity and empathy
• Strong debugging instincts across frontend, APIs, and infrastructure layers
• Bias toward improving systems, documentation, and processes rather than just resolving individual requests
• Curious, proactive, and energized by solving ambiguous problems

Not sure you match every requirement? We encourage you to apply anyway—our talent team will assess fit holistically.

How We Work With You

When you apply through Get A Job.ai, a recruiter from our team will screen your application and conduct an initial conversation to understand your background and goals. If there's a strong match, we will submit your profile to our client for consideration. Please do not contact the client directly—all communication and coordination will flow through our recruiting team to ensure the best experience for everyone involved.

Pay

Compensation details will be discussed during the screening process based on experience and location.

Equal Opportunity

Get A Job.ai is committed to inclusive hiring practices. We welcome candidates from all backgrounds and work with clients who share our commitment to building diverse, equitable teams.