Senior Account Manager

Very Good Security is seeking a Senior Account Manager to join our team across the United States, managing a portfolio of strategic clients on a full-time basis. In this role, you will drive customer success, retention, and revenue expansion while building lasting partnerships with enterprise clients.

Position Summary

As Senior Account Manager at Very Good Security, you will lead comprehensive client relationships while overseeing strategic accounts throughout their journey with us. This position requires deep engagement with top-tier customers to maximize product adoption, ensure high retention rates, and identify opportunities for expanded partnerships and revenue growth. You'll serve as the primary point of contact for client success, coordinating cross-organizational efforts and acting as an advocate for customer needs within our business.

Responsibilities

• Oversee a curated portfolio of strategic and high-value client accounts, ensuring consistent engagement and measurable success
• Lead client onboarding processes, including product integration support and training coordination with implementation teams
• Build trusted advisor relationships by understanding each client's business goals, industry context, and long-term objectives
• Develop and execute account plans with defined goals and key performance indicators aligned with client priorities
• Conduct regular business reviews and discovery sessions on a structured cadence to track progress and identify emerging opportunities
• Monitor and report on client KPI achievement and satisfaction metrics both internally and to the customer
• Identify and pursue expansion opportunities, including product upsells and cross-sells, while maintaining focus on client needs
• Foster customer advocacy initiatives that position satisfied clients as brand advocates and case study partners
• Collaborate with implementation, product, and engineering teams to resolve client needs and optimize solution value
• Champion client feedback and requirements to inform product development and strategic planning

Requirements

• Minimum four years of proven success in account management, with demonstrated ability to drive customer retention and revenue growth
• Track record of maintaining high renewal rates (95% or higher) and minimizing customer churn
• Experience managing complex accounts spanning multiple business units and geographic regions
• Ability to operate independently, build processes, and drive improvements in a dynamic startup environment
• Strong project management, presentation, and executive communication skills
• Natural empathy, strategic thinking, and comfort working cross-functionally with sales, product, compliance, and technical teams
• Willingness to travel as needed for client engagement and relationship building
• Bachelor's degree preferred
• Background in payment processing, tokenization, or security solutions is highly valued

About the Company

Very Good Security is the industry leader in payment tokenization technology. We partner with enterprise clients—including banks, fintech companies, and merchant networks—to simplify payment data management across multiple processors and systems. Our platform enables secure payment acceptance, PCI compliance, network tokenization, card issuance, and advanced payment orchestration. We're building the foundational payment infrastructure that helps businesses unlock new revenue opportunities while reducing operational complexity and security risk.

How to Apply

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