Account Manager, SMB

About This Opportunity

We are representing a confidential telecommunications technology client who is expanding their UK and European customer success operations. This Account Manager role focuses on a high-volume SMB portfolio within a fast-growing SaaS environment.

Our client provides enterprise voice communication solutions that help businesses improve customer engagement and call trust. This position sits within their core commercial team and carries direct accountability for retention, renewals, and revenue growth across 300+ accounts.

Responsibilities

• Own and manage a portfolio of 300+ SMB accounts across the UK and Europe
• Deliver renewal, expansion, and net-revenue-retention targets
• Prioritize accounts based on revenue potential, renewal timing, risk indicators, and growth opportunities
• Proactively engage at-risk customers and lead renewal, pricing, and negotiation conversations
• Identify upsell and cross-sell opportunities and convert expansion signals into revenue
• Maintain accurate CRM records and provide reliable portfolio performance forecasts
• Collaborate with Sales, Product, Support, and Finance teams to resolve customer issues and optimize outcomes

What We're Looking For

Required:

• 1–2 years of experience in Account Management, renewals, inside sales, or a similar commercially focused customer role
• Demonstrated track record of owning measurable outcomes such as revenue, retention, renewals, expansion, or quota achievement
• Strong organizational skills with the ability to manage high volumes of customers and competing priorities
• Clear, confident communication skills and comfort navigating commercial conversations
• Proactive, independent working style with strong self-management abilities

Preferred:

• Experience managing SMB customers or high-volume account portfolios
• Background in SaaS, technology, or subscription-based business models
• Familiarity with CRM systems and commercial forecasting processes

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team conducts an initial screening to understand your background and ensure alignment with the role requirements. We then submit qualified candidates to our client for consideration. Please do not attempt to contact the employer directly, as all communication is managed through our recruitment process.

This is a full-time, hybrid position based in London, United Kingdom, with an immediate start date. The role requires up to 25% travel and reports to the Senior Manager, Customer Success, UK & EU.

Pay

Compensation details will be discussed during the screening process with our recruitment team.

Get A Job.ai is an equal opportunity recruiter. We welcome applications from candidates of all backgrounds and are committed to fostering an inclusive hiring process.