Senior Account Manager

About This Opportunity

We are representing a confidential fintech client in their search for a Senior Account Manager to join their London team. Our client operates in the employee benefits and insurance technology space, working with enterprise customers across Europe. This is a strategic commercial role focused on relationship management, revenue expansion, and client success within a high-growth embedded product offering.

Responsibilities

• Manage a portfolio of enterprise clients as their primary strategic commercial partner post-launch
• Drive account growth through expansion into new countries, product modules, and eligible populations
• Build and maintain multi-level relationships across client Product, Operations, and Commercial teams
• Develop clear account plans, revenue forecasts, and expansion roadmaps for each client
• Identify upsell and expansion opportunities early and coordinate internal teams to execute
• Run structured quarterly business reviews that align stakeholders and drive partnership value
• Own client-level escalations, coordinating resolution across Product, Integrations, Operations, and keeping clients informed throughout
• Track account performance metrics including revenue, satisfaction, and operational health
• Surface trends, risks, and client feedback to inform product development and operational priorities
• Help shape the embedded partnership model and client lifecycle as the business scales

What We're Looking For

• 8+ years of experience in account management, partnerships, or customer success roles
• Proven ability to build strong relationships with senior stakeholders and deliver board-level presentations
• Track record managing large, complex renewals and multi-year enterprise engagements
• Experience crafting complex propositions that span technical, commercial, and support elements
• Thrives in dynamic, unstructured startup environments with ambiguity
• Demonstrated ability to iterate quickly and build processes in high-growth organisations
• Highly organised with ability to manage multiple clients simultaneously under pressure
• Experience building new commercial frameworks from the ground up
• Background selling and managing technical products; comfortable moving between financial documents and technical API documentation
• Prior experience in health insurance, benefits, EOR/Global Payroll, SaaS, or fintech is highly valued

How We Work With You

When you apply through Get A Job.ai, our talent team will review your profile and conduct an initial screening conversation. If there's a strong match, we'll submit your candidacy to our client with your approval. Throughout the process, we act as your advocate and guide. Please do not contact the client directly, as we manage all communications to ensure the best outcome for both parties.

Pay

Compensation details will be discussed during the screening process and are competitive for the London market based on experience level.

Equal Opportunity

Get A Job.ai is committed to inclusive recruitment practices. We welcome applications from candidates of all backgrounds and work to ensure fair access to opportunities regardless of race, gender, age, religion, identity, or disability status.