Senior Account Manager 🇫🇷

About This Opportunity

We are representing a fast-growing logistics technology company serving e-commerce brands across Europe. Our client operates a sophisticated warehouse management platform and fulfillment network, helping digital-native brands compete with enterprise-level logistics capabilities.

We're seeking a Senior Account Manager to join their Paris team and take ownership of strategic client relationships. This is a hybrid role based in central Paris, working with high-growth direct-to-consumer brands across France and Europe.

Responsibilities

• Build and maintain long-term strategic relationships with key merchant accounts
• Act as trusted advisor, connecting operational performance metrics to business outcomes
• Monitor customer feedback and service performance trends, translating insights into actionable improvements
• Support stakeholders in their day-to-day use of logistics services and platform tools
• Define data-driven improvement plans with merchants based on performance analysis
• Identify cross-selling and upselling opportunities that address genuine customer needs
• Proactively detect signals of customer dissatisfaction and implement retention solutions
• Lead customer business reviews and present data insights to stakeholders
• Contribute to product and operational enhancements based on merchant feedback and market trends
• Execute creative engagement initiatives to deepen existing partnerships

What We're Looking For

Required:

• 5+ years of experience in customer-facing roles with regular stakeholder interaction
• Native-level French and professional working proficiency in English
• Strong analytical skills with the ability to interpret data and present insights during business reviews
• Solid Excel proficiency for data analysis and reporting
• Growth mindset with eagerness to develop expertise in logistics operations
• Based in Paris or willing to relocate
• Excellent communication and relationship-building capabilities
• Proven ability to manage multiple stakeholders and projects simultaneously
• Strategic thinking with strong business acumen
• Proactive, autonomous, and adaptable working style

Bonus:

• Entrepreneurial mindset and comfort with ambiguity
• Passion for digital technology and process innovation
• Additional languages (Spanish, German)
• Previous experience in logistics, DTC brands, or e-commerce

How We Work With You

Get A Job.ai is managing the full recruitment process for this confidential client. When you apply through our platform, one of our recruiters will conduct an initial screening to understand your experience and fit. If there's a strong match, we'll submit your profile to the client and guide you through their interview process, which includes:

• Discovery conversation with their talent team
• Experience deep-dive with the hiring manager
• Case study presentation with the future team
• On-site interviews at their Paris offices (half-day)
• Reference checks

Please apply only through Get A Job.ai. Do not attempt to contact the client directly, as we are managing this search exclusively.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Get A Job.ai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates, regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, or age.