Psychology Clinic Office Coordinator | College of Arts & Sciences, Psychology (Pullman, WA)

Join Washington State University's College of Arts & Sciences as a Psychology Clinic Office Coordinator in Pullman, WA. This full-time position supports the daily operations of our psychology clinic, ensuring excellent service to clients and faculty.

About This Position

The Psychology Clinic Office Coordinator role is central to maintaining an efficient, welcoming clinical environment at WSU's psychology department. You'll be the first point of contact for clients, staff, and faculty, managing both routine administrative tasks and client-facing interactions. This position reports to the clinic director and plays a key part in delivering exceptional client care alongside clinical professionals.

Your Responsibilities

• Schedule and confirm client appointments, managing the clinic calendar and reducing no-shows
• Welcome clients upon arrival, collect intake information, and guide them through the check-in process
• Maintain accurate and confidential client records in compliance with HIPAA and institutional policies
• Process billing, insurance claims, and payment transactions with accuracy and professionalism
• Coordinate with clinical staff to prioritize client needs and respond to scheduling conflicts
• Handle general office duties including correspondence, filing, supply ordering, and facility maintenance
• Answer phones and emails professionally, directing inquiries to appropriate clinical staff
• Assist with data entry, documentation, and reporting as needed by clinic leadership

Who We're Looking For

• Proven office or administrative experience, ideally in healthcare, clinical, or educational settings
• Strong organizational skills and ability to juggle multiple priorities in a fast-paced environment
• Excellent interpersonal and communication abilities; compassion and patience with diverse client populations
• Proficiency with scheduling software, Microsoft Office, and electronic records systems
• Ability to maintain strict confidentiality and handle sensitive information with discretion
• High school diploma or GED required; college coursework or healthcare certifications preferred
• Reliable, dependable attendance and a collaborative team mindset

About the Company

Washington State University is a leading research institution serving Washington State and the world. The College of Arts & Sciences houses diverse academic departments, including Psychology, where faculty and graduate students conduct research and provide community-based clinical services. WSU is committed to creating an inclusive workplace where all employees thrive and contribute to our mission of advancing knowledge and improving lives.

Apply Today

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