Principal Product Manager- Conversational AI

About the Opportunity

We are representing a confidential travel technology organization in their search for a Principal Product Manager to lead conversational AI products across chat and voice channels. This role owns the complete customer-facing agent experience for an enterprise AI assistant that handles complex travel operations—flight changes, cancellations, refunds, and bookings—for major brands serving millions of travelers globally.

You will own both the strategic roadmap and the daily design decisions for conversational interfaces deployed across partner platforms. This is a deliberately design-leaning role requiring hands-on work in Figma, direct partnership with enterprise clients, and deep expertise in voice product delivery. Voice and chat are equally critical, and you will set quality bars for latency, turn-taking, ASR/TTS performance, and escalation logic while maintaining one product that serves many partners.

Responsibilities

• Own the end-to-end roadmap for customer-facing conversational agents across chat and voice surfaces, including intent coverage, conversation design, and embedded partner interfaces
• Set product standards specifically for voice interactions: latency budgets, turn-taking, barge-in handling, localization, and real-time voice quality
• Engage enterprise partners through discovery, requirement shaping, and launch planning, translating partner needs into scalable product decisions
• Work hands-on in Figma daily to produce conversation flows and wireframes; partner with design teams on high-fidelity and production assets
• Build working prototypes using AI coding tools to test conversation flows and interface concepts when prototypes communicate better than written specs
• Define quality metrics and bars with evaluation teams, covering resolution rate, containment, escalation accuracy, and conversation quality across both modalities
• Specify agent behavior in detail—resolution logic, tone, escalation policy, guardrails, edge cases—and iterate based on production conversation data
• Maintain close collaboration with go-to-market, partner solutions, and success teams to incorporate field learnings into the product roadmap

What We're Looking For

• 8+ years of product management experience, including principal or lead-level ownership of customer-facing products
• Direct experience shipping voice-based conversational products such as IVR, voice bots, or contact center voice automation—this is a required skillset, not just chat or text-based AI
• Hands-on ownership of production voice products with working knowledge of ASR/TTS tradeoffs, latency budgets, turn-taking, and barge-in design
• Design fluency: comfortable manipulating design files and producing flows and basic mocks independently in Figma, having operated as a de facto design lead on lean teams
• Prototyping ability: can write enough code to build working prototypes using AI tools without waiting on engineering resources
• Front-end experience: has built or shipped web front ends and can engage engineers credibly on implementation
• Enterprise partner-facing experience with client organizations, ideally in regulated industries, shaping requirements and launch decisions at the product level
• Data-driven approach grounded in customer service and automation metrics: resolution, containment, CSAT, and escalation quality
• Working familiarity with LLM-based products, including prompt and behavior design, AI quality practices, and common failure modes

How We Work with You

Get A Job.ai represents this confidential client exclusively for this search. Candidates apply directly through our platform at getajob.ai. Our talent team conducts an initial screening to understand your background and fit, then submits qualified candidates to the client for consideration. Please do not attempt to contact the client directly, as all applications must come through Get A Job.ai to be considered.

Location and Work Arrangement

This position is based in Spain and offers remote work flexibility.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity

Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and work to ensure fair consideration throughout our recruitment process.