Principal Customer Success Manager

Responsibilities

We are representing a confidential fintech organization seeking a Principal Customer Success Manager to own the commercial lifecycle of strategic accounts. In this role, you will be responsible for renewals, expansion, and demonstrating measurable ROI to executive stakeholders.

Your responsibilities will include:

• Managing the renewal lifecycle: Act as the primary commercial owner for your portfolio, driving retention targets and managing end-to-end renewal processes.
• Driving revenue growth: Identify and qualify upsell opportunities within your accounts, partnering with sales teams to expand the client's footprint.
• Leading executive business reviews: Conduct monthly and quarterly business reviews to communicate performance, ROI, and strategic impact to client stakeholders.
• Building strategic advocacy: Convert client success into commercial momentum by securing references and case studies that accelerate sales efforts.
• Influencing product development: Translate client business needs into actionable insights for product and leadership teams to shape future roadmap priorities.
• Maintaining data accuracy: Ensure internal systems reflect real-time visibility into the commercial health of your portfolio.

What We're Looking For

Our client needs an experienced customer success professional who can operate at the intersection of commercial strategy and client relationship management.

Required qualifications:

• 7+ years of post-implementation, client-facing customer success experience with a proven track record of managing renewals and achieving retention targets.
• Commercial acumen: Experience leading executive-level business reviews focused on ROI, budgets, and long-term contract value.
• Strategic planning skills: Ability to communicate client objectives to internal leadership and execute high-impact account strategies.
• SaaS startup experience: Background in a SaaS environment required; experience in payments, fraud prevention, or fintech is a significant bonus.
• Problem-solving capability: Ability to break down ambiguous problems into concrete solutions and willingness to dive into operational details when needed.
• Autonomous execution: Demonstrated ability to drive initiatives independently and secure buy-in from diverse internal and external stakeholders.

How We Work with You

When you apply through Get A Job.ai, our talent team will review your application and conduct an initial screening to understand your experience and career goals. If there's a strong match, we'll submit your profile to our client for consideration. Throughout the process, we'll provide guidance and support to help you put your best foot forward.

Please note: candidates should apply exclusively through Get A Job.ai and should not contact the client organization directly.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Get A Job.ai is an equal opportunity recruiter. We welcome applications from all qualified candidates regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.