Senior Customer Success Manager

Responsibilities

We are representing a confidential SaaS organization seeking a Senior Customer Success Manager to join their team remotely. In this senior-level role, you will serve as the primary commercial owner for a portfolio of strategic accounts, responsible for retention, growth, and executive relationship management.

Your core responsibilities will include:

• Managing the renewal lifecycle: Act as the primary commercial owner for your book of business, overseeing the end-to-end renewal process and achieving retention targets.
• Driving revenue expansion: Identify and qualify upsell opportunities within your accounts, collaborating with sales teams to expand the platform footprint.
• Leading executive engagement: Conduct monthly and quarterly business reviews to communicate performance, ROI, and strategic impact to client stakeholders.
• Building strategic advocacy: Convert client success into commercial momentum by securing references and case studies that accelerate sales efforts.
• Influencing product direction: Translate client business needs into actionable insights for product and leadership teams to help shape the roadmap.
• Maintaining data accuracy: Ensure internal systems reflect accurate account health data to provide leadership with real-time visibility into portfolio performance.

What We're Looking For

Our talent team is seeking candidates with the following qualifications:

• 5+ years of post-implementation, client-facing Customer Success experience with a proven track record of managing renewals and hitting retention targets.
• Commercial acumen: Demonstrated experience leading executive-level business reviews focused on ROI, budgets, and long-term contract value.
• Strategic planning skills: Ability to translate client objectives into account strategies and communicate effectively with internal leadership.
• Industry context: Experience in a SaaS startup environment; background in payments, fraud prevention, or fintech is a significant advantage.
• Problem-solving capability: Ability to break down ambiguous problems into concrete solutions and willingness to engage with operational details.
• High agency and autonomy: Proven ability to drive initiatives independently and gain buy-in from diverse internal and external stakeholders.

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your application and conduct an initial screening to understand your experience and career goals. If there's a strong match, we will submit your profile to our client for consideration. Throughout the interview process, we will serve as your advocate and primary point of contact.

Please note that all applications should be submitted through Get A Job.ai. We ask that candidates do not contact the client organization directly, as doing so may disqualify your application from consideration.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and considers all qualified applicants regardless of race, color, religion, gender, sexual orientation, national origin, age, disability status, or any other characteristic protected by law.