Partner Success Manager (EMEA)

About This Opportunity

We are representing a confidential industrial software organization in their search for a Partner Success Manager to support their growing EMEA partner network. Our client sits at the intersection of edge computing, AI, and industrial operations, helping manufacturers access and use real-time operational data. This role is based in Germany and will require travel to partner locations across the region.

As Partner Success Manager, you'll serve as the primary technical and strategic contact for assigned partners, ensuring they can successfully deploy, support, and promote the platform using established best practices. You'll work collaboratively across Customer Success, Sales, Partner, Product, Support, and Engineering teams to drive partner readiness and customer outcomes.

Responsibilities

• Serve as the primary engagement contact for assigned partners, building strong relationships across technical, implementation, and leadership teams
• Lead partner onboarding, training, and ongoing enablement to ensure partners are confident using and supporting the products
• Educate partners on best practices for deployment, configuration, implementation, and ongoing support
• Provide technical guidance throughout partner-led implementations and customer deployments, including managing escalations and resolving complex challenges
• Showcase new features, product enhancements, and platform capabilities to partner teams
• Identify gaps in partner knowledge, technical readiness, or process adherence and develop plans to address them
• Monitor partner engagement, deployment quality, and overall satisfaction
• Gather partner feedback and collaborate with internal teams to improve processes, documentation, and product adoption
• Travel to partner sites as needed for training, business reviews, technical workshops, and relationship-building meetings

What We're Looking For

Required:

• 5+ years of experience in partner management, customer success, implementation, solutions consulting, technical account management, training and enablement, or similar customer-facing technical role
• Professional experience within manufacturing, industrial technology, industrial automation, IIoT, or related industrial environment
• Strong technical aptitude with the ability to understand, explain, and guide software deployment and implementation processes
• Experience working with enterprise software, industrial software, IIoT, IoT platforms, data platforms, cloud technologies, or related technologies
• Experience training customers, partners, or internal teams on software products and processes
• Excellent communication skills with the ability to work effectively with both technical and non-technical audiences
• Ability to manage multiple partner relationships, priorities, and projects simultaneously

Preferred:

• Technical curiosity and the ability to quickly learn new products and technologies
• Experience with Wrike
• Strong problem-solving skills and the ability to navigate complex deployment or process-related challenges
• Experience working cross-functionally with Partner, Sales, Product, Support, and Engineering teams

How We Work With You

When you apply through Get A Job.ai, our talent team will review your background and schedule a screening conversation to understand your experience and goals. If there's a strong match, we'll submit your profile to our client and coordinate next steps in their interview process. Please apply exclusively through Get A Job.ai—do not contact the client directly.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and provides equal employment opportunities to all qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.