Operations Support Engineer

About This Opportunity

We are representing a confidential European IT services organization seeking an Operations Support Engineer to join their team in Strasbourg, France. This is a remote position within the EU, working closely with development teams and major institutional clients.

Our client operates large-scale, mission-critical systems requiring expert-level operational support. You'll be integral to maintaining system stability, security, and performance while working within structured ITIL frameworks.

Responsibilities

• Ensure operational maintenance and continuity of production systems, guaranteeing stability, security, and performance across all environments
• Provide second-level support by analyzing and resolving incidents, problems, and service requests in accordance with defined service levels
• Perform corrective, adaptive, preventive, and perfective maintenance activities to sustain operability and compliance with technical and security baselines
• Monitor system health and performance through observability tools, respond proactively to alerts and events, and coordinate with DevSecOps Engineers for deployments and automation improvements
• Collaborate with Database Administrators, Architects, and operational teams to ensure effective system operation, configuration management, and change control
• Participate in change and release management activities, ensuring deployment readiness, rollback planning, and validation testing
• Contribute to post-incident reviews and root-cause analyses, maintain operational documentation, runbooks, and knowledge-base articles
• Support knowledge transfer and handover activities to guarantee service sustainability
• Provide operational support for middleware and integration components including gateways, data transformation and messaging platforms, identity and access management systems, web servers, and content management platforms

What We're Looking For

• Education: University degree in IT or relevant discipline
• Experience: Minimum 5 years of relevant IT working experience
• Support Experience: Minimum 3 years in IT operations or application/system support, including at least 2 years in second-level (L2) support for large-scale, mission-critical systems
• Frameworks: Experience working within ITIL-aligned frameworks and structured change and release-management processes
• ITIL Knowledge: Excellent understanding of ITIL service management processes, including Incident, Problem, Change, Release, Event, and Knowledge Management
• ITSM Tools: Proficiency with IT service management tools such as ServiceNow
• Technical Environment: Experience with Linux/Unix environments, container orchestration platforms, and observability stacks
• DevOps: Understanding of CI/CD pipelines and configuration-management tools
• Integration Technologies: Knowledge of application runtime environments, APIs, middleware, and integration technologies including API management and gateway platforms, event streaming and message-oriented middleware, data transformation and mapping tools, identity and access management solutions (OAuth2, OIDC, SAML), web infrastructure and content-management platforms, and mobile build and deployment pipelines
• Database: Knowledge of database performance monitoring, backup, and recovery coordination
• Security: Familiarity with system hardening, patching, and vulnerability remediation
• Language: Excellent command of English
• Certifications (Asset): ITIL Foundation or higher, Linux administration, container-orchestration, or equivalent certifications

How We Work With You

All applications are submitted through Get A Job.ai. Our talent team will screen qualified candidates and coordinate submissions to our client. Once submitted, the client's hiring team will review your profile and conduct interviews as appropriate. Please do not contact the client directly—all communication regarding this opportunity should flow through our recruiting team to ensure a professional and coordinated process.

Pay

Compensation details will be discussed during the screening process with our recruiting team based on your qualifications and experience.

Equal Employment Opportunity: Get A Job.ai is committed to creating a diverse and inclusive environment. We provide equal employment opportunities to all qualified applicants without regard to race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.