Claims Manager, Platform Partner Syndicates

About This Opportunity

We are representing a confidential Lloyd's of London insurance platform in their search for a Claims Manager to support their Platform Partner Syndicates division. This is a strategic role combining claims oversight, governance, and technical expertise across a diverse portfolio of delegated and syndicate business.

You will be responsible for overseeing partner syndicate claims performance and broader claim handling responsibilities, working with larger and complex claims while maintaining deep knowledge of Lloyd's processes and developing key relationships with third parties and internal stakeholders.

Responsibilities

• Lead claims oversight activity across Platform Partner Syndicates business
• Manage delegated claims authority arrangements and governance frameworks across partner syndicates
• Provide technical guidance and support on complex, high-value and sensitive claims
• Monitor claims performance, trends and emerging issues, identifying opportunities for improvement
• Work closely with senior claims leadership on large loss, reserving and claims strategy discussions
• Produce, oversee and maintain high-quality reporting for committee and governance packs for senior stakeholders
• Build effective relationships with platform partners and all associated stakeholders
• Ensure alignment with overarching claims philosophy, processes, conduct policies and procedures
• Ensure compliance with Lloyd's Claims Management Principles, Minimum Standards and governance requirements
• Support the ongoing development and optimisation of Platform Partner Syndicates claims operating processes

What We're Looking For

• Significant experience handling and overseeing claims within the Lloyd's and London Market environment
• Broad claims knowledge across multiple classes of business
• Experience managing delegated claims authorities, TPAs or other third-party claims service providers
• Strong understanding of ECF, Lloyd's claims processes and market standards
• Ability to assess complex claims issues and provide practical, commercially balanced guidance
• Experience producing claims reporting and presenting information to senior stakeholders
• Excellent stakeholder management skills with the confidence to influence, challenge and collaborate effectively
• Strong communication skills, both written and verbal
• Organised, adaptable and comfortable balancing multiple priorities
• A collaborative approach with the ability to build trusted relationships across internal and external stakeholders

How We Work With You

Candidates apply through Get A Job.ai. Our talent team will review your application and conduct an initial screening. If there's a strong match, we will submit your profile to our client for consideration. Please do not attempt to contact the client directly, as all communication should flow through our recruitment process.

This role is based in London with hybrid working arrangements available.

Pay

Compensation details will be discussed with qualified candidates during the screening process.

Equal Employment Opportunity

Get A Job.ai is committed to inclusive recruitment practices. We welcome applications from all qualified candidates regardless of background, identity or circumstance.