Marketplace Operations Manager II

About This Opportunity

We are representing a rapidly scaling telehealth technology company in their search for a Marketplace Operations Manager II. This is a rare opportunity to own end-to-end visit delivery performance for a portfolio of strategic healthcare programs in a high-growth virtual care environment.

As the operator accountable for marketplace performance, you'll own SLA commitments, cost-per-consult targets, and roster health for your assigned client programs. You'll navigate the complex, ambiguous challenges of scaling a two-sided healthcare marketplace—stabilizing clinician supply through demand volatility, configuring new program launches, and authoring the operational playbooks that real-time monitoring systems execute against.

This role offers singular focus on client performance outcomes while partnering with specialized peers who own broader supply forecasting, clinician performance management, and scheduling infrastructure. You'll deploy incentive budgets, optimize staffing strategies, and serve as the human-in-the-loop ensuring automated escalation responses remain effective and trustworthy.

Responsibilities

• Own marketplace performance metrics for assigned client programs: SLA attainment, program-level clinician cost, and roster composition
• Build and adjust clinician rosters to maintain service levels through client growth, churn, and short-term demand fluctuations
• Pull and analyze operational data yourself (utilization patterns, SLA breaches, profitability metrics) and convert findings into executable strategies
• Manage program-level clinician pay cost and deploy consult incentive spend within defined budgets
• Author and refine real-time escalation playbooks that automated monitoring systems and AI agents execute against for your programs
• Audit automated decision-making for quality, identify policy drift, and feed corrections back into operational logic
• Lead supply-readiness for new client implementations, ensuring clinicians are credentialed, licensed, and activated in required states before launch
• Partner with customer success teams as the operational counterpart supporting quarterly business reviews and client performance narratives
• Conduct recurring performance reviews that translate SLA, utilization, and cost data into corrective actions
• Collaborate with capacity planning teams to anticipate demand volatility and own operational responses (escalation thresholds, incentive deployment, roster adjustments)

What We're Looking For

Required Qualifications:

• Proven experience owning end-to-end operational performance in marketplace, logistics, two-sided platform, or workforce management environments with direct accountability for SLA, throughput, or cost metrics
• Track record working in fast-paced, high-demand operational settings where you identified root causes, diagnosed process inefficiencies, and built solutions rather than just escalating problems
• Strong data fluency with hands-on experience using SQL, Looker, and Excel to pull and interrogate performance data independently
• Strategic thinking ability to connect day-to-day program performance to structural patterns worth fixing at scale
• Demonstrated cross-functional partnership skills, successfully driving outcomes through peer teams when you don't control every operational lever
• Experience authoring operational procedures, escalation playbooks, response plans, or launch runbooks that teams execute against
• Clear, direct communication style suited to performance-critical environments

Preferred Qualifications:

• Exposure to multi-state licensure, credentialing, or regulated-workforce operational dynamics
• Experience launching or configuring new client programs in marketplace or platform businesses
• Healthcare, telehealth, or regulated-industry operational experience

Location: Remote, USA

Visa Sponsorship: Our client is unable to sponsor new employment authorization for this position.

How We Work With You

Get A Job.ai serves as the exclusive recruiting partner for this confidential healthcare technology client. When you apply through our platform, a member of our talent team will conduct an initial screening to understand your background and assess fit for this role.

Qualified candidates will be formally submitted to our client for consideration. Please do not attempt to contact the employer directly, as all applications must be coordinated through Get A Job.ai to be considered.

Our team will guide you through each stage of the process and serve as your advocate throughout the interview cycle.

Pay

Pay via Get A Job.ai: $122,075–$155,000 USD annually, plus equity participation

Final compensation is determined by the scope of responsibilities, your work experience, education, training, work location, and market considerations. Our client offers a comprehensive benefits package including medical, dental, and vision coverage; life and disability insurance; 401(k) matching; flexible PTO; parental leave; stock options; and additional wellness programs.

Equal Employment Opportunity

Get A Job.ai is committed to equal employment opportunity. We make hiring decisions based on merit, competence, and performance. We actively encourage applications from women, people of color, LGBTQ+ candidates, and individuals from all underrepresented groups. If you meet most of the core requirements but not every listed criterion, we still encourage you to apply.