Manager, Customer Success Managers, EMEA

About This Opportunity

Get A Job.ai is representing a confidential DevSecOps platform organization seeking a Manager of Customer Success Managers for the EMEA region. This leadership role will oversee a team of customer success professionals supporting enterprise clients across Austria and Germany.

Our client is a category-leading software platform trusted by Fortune 100 organizations worldwide. They are building a high-performance customer success organization that drives adoption, retention, and expansion.

Responsibilities

• Mentor and develop a team of Customer Success Managers to exceed growth and retention targets
• Partner with Customer Success leadership to establish team goals, responsibilities, and performance standards
• Manage overall account health across the portfolio, including onboarding, adoption milestones, executive business reviews, and renewals
• Ensure team members demonstrate excellence in product knowledge, client communication, and execution
• Provide coaching, feedback, and career development guidance to optimize team performance
• Oversee resource planning, staffing levels, and recruitment activities
• Identify and implement process improvements and tooling enhancements
• Cultivate senior-level relationships with customer stakeholders
• Collaborate with cross-functional teams during escalations and strategic initiatives
• Build strong partnerships with Engineering and Product teams to align on customer needs and roadmap priorities
• Execute on quarterly objectives and key results in partnership with leadership
• Represent the organization's values in all internal and external interactions

What We're Looking For

• Proven track record in software/technology sales, consulting, or customer success management
• Demonstrated experience leading teams and scaling customer success practices
• Strong knowledge of software development lifecycle processes, agile methodologies, and DevOps practices
• Familiarity with cloud/container technologies (Kubernetes, Docker), application security (SAST, DAST), and cloud platforms (AWS, GCP, Azure) is a plus
• Ability to develop strategies, translate them into executable initiatives, and track delivery
• Experience managing global, distributed teams across cultures and geographies
• Strong leadership presence with excellent communication and interpersonal skills
• Operational excellence in analytical thinking, process improvement, problem-solving, and planning
• Experience collaborating with senior executives (VP/C-level)
• Comfortable giving and receiving constructive feedback
• Ability to connect technical solutions with measurable business outcomes
• Strategic thinking about business, product, and technical challenges
• Fluent German language skills required

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to assess fit and discuss your background. We then present qualified candidates to our client for consideration. Please do not contact the client directly—all communication flows through our recruitment process.

Pay

Compensation details will be discussed with qualified candidates during the screening process.

Equal Opportunity: Get A Job.ai is committed to equal employment opportunity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.