IT-Support – WBITVP (m/w/d)

Join Warnerbros as an IT Support Specialist and provide essential technical expertise to our team at our Cologne office on Niehler Str. 104. In this full-time role, you'll be the trusted problem-solver our workforce depends on, delivering responsive, professional IT support that keeps operations running smoothly.

Role Overview

Warnerbros is seeking a dedicated IT Support Professional to join our Cologne team and serve as a key member of our technical support function. This position requires someone who can balance speed with thoroughness, translating complex technical challenges into clear resolutions for end-users across the organisation. You'll combine hands-on troubleshooting with customer-focused communication, ensuring every interaction leaves our colleagues confident and productive.

Day-to-Day Responsibilities

• Respond to and resolve technical support requests from employees across all departments
• Diagnose and troubleshoot hardware, software, and connectivity issues with systematic problem-solving
• Manage and prioritise support tickets to ensure timely resolution and user satisfaction
• Perform system installations, configurations, and updates on user devices and network infrastructure
• Provide clear technical guidance and documentation to help users work independently when possible
• Collaborate with IT colleagues to escalate complex issues and implement sustainable solutions
• Maintain accurate records of support activity and maintain a knowledge base for recurring issues

Requirements

• Proven experience in IT support, helpdesk, or similar technical support role
• Solid understanding of Windows and/or macOS operating systems
• Working knowledge of networking fundamentals, printers, and standard office hardware
• Strong troubleshooting mindset and ability to work through problems methodically
• Excellent communication skills; able to explain technical concepts in user-friendly terms
• Professional, patient approach to end-user support and customer service
• Relevant IT certification or equivalent practical experience preferred

Working at Warnerbros

At Warnerbros, we value technical excellence and employee growth. Our Cologne office offers a collaborative environment where you'll expand your IT skills, work with modern systems, and contribute meaningfully to a forward-thinking organisation. Full-time employment provides stability and opportunity to build a career in technical support.

Ready to Apply?

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