- Company: Ummh
- Location: Worcester, MA Worcester Business Center
- Full Time
- Worcester, MA Worcester Business Center
- Apply on company site
Ummh at a glance
ummh.comUmmh (ummh.com) is listing an on-site HR Solution Center Representative Tier 1 role for 40 hours, based at the Worcester Business Center in Worcester, MA. Public cache data for this employer is limited to the company name and domain, so treat the listing itself as the primary source for what the team does day to day.
Ummh invites candidates to apply for the HR Solution Center Representative Tier 1, 40 Hours. opportunity located at the Worcester, MA Worcester Business Center. This full-time role places you at the center of employee support, where clear communication and reliable service make a daily difference.
About the Role
The HR Solution Center Representative Tier 1, 40 Hours. position at Ummh in Worcester, MA Worcester Business Center is a full-time, on-site opening that serves as the first contact for common human-resources questions. You will help colleagues resolve routine matters quickly, keep records current, and route advanced topics to the right specialists while working a standard 40-hour week at the business center. Success depends on patience, accurate information delivery, and a genuine desire to assist people navigating workplace processes.
Key Responsibilities
- Answer employee questions about policies, benefits enrollment, leave requests, timekeeping, and basic payroll topics through phone, email, and chat platforms.
- Enter and update employee data in HR systems with care and completeness while processing straightforward forms and documentation.
- Document every contact thoroughly so that follow-up is seamless and trends can be identified.
- Escalate issues that exceed Tier 1 scope to senior representatives or subject-matter experts without delay.
- Protect confidential personnel information at all times and follow established privacy protocols.
- Contribute feedback on recurring inquiries so service tools and knowledge bases can be improved.
Qualifications
- High-school diploma or equivalent; further education or coursework in human resources is advantageous.
- Solid customer-service background, preferably in a high-volume phone or support setting.
- Clear verbal and written communication skills that explain procedures in everyday language.
- Comfort with Microsoft Office applications and willingness to learn HR information systems.
- Strong organizational habits, attention to detail, and ability to manage several requests at once.
- Reliable availability for a full 40-hour schedule at the Worcester, MA Worcester Business Center.
- Demonstrated discretion when handling sensitive personal and employment data.
About the Company
Ummh is hiring for this role and offers a supportive team environment.
How to Apply
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To apply for this job please visit ummh.wd1.myworkdayjobs.com.
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Working in Worcester, Worcestershire
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This role is tied to the Worcester Business Center in Worcester, MA and is not listed as remote. Candidates should plan for regular on-site presence at that business-center location rather than a fully remote arrangement. Beyond the city and worksite name in the listing, no additional local landmarks, transit notes, or neighborhood details are provided in the available data.
England is a country that is part of the United Kingdom. It is located on the island of Great Britain, of which it covers about 62%, and more than 100 smaller adjacent islands. England shares a land border with Scotland to the north and another land border with Wales to the west, and is surrounded by the North Sea to the east, the English Channel to the south, the Celtic Sea to the south-west, and
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
Private-sector wage growth (year over year): 3.3% — via FRED
National quits rate: 1.9% — via FRED (BLS JOLTS)
Weekly initial unemployment claims: 208,000 — via FRED
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
- Elevation 36m (118 ft)
Source: Wikipedia (state)
Build the skills for this role
No certification or training products were supplied for this role, so there is no approved free or paid credential list to cite here.
From the job title alone, preparation that stays relevant without inventing requirements includes clear written and verbal communication for employee-facing HR intake, comfort with ticketed or queue-style work in a solution center, attention to policy-sensitive detail, and the reliability to sustain a full-time on-site week at the Worcester Business Center. Verify any system, compliance, or HRIS expectations with Ummh before investing in paid courses.
Prepare as a candidate for an on-site Tier 1 HR Solution Center Representative role at Ummh in Worcester, MA—not for a remote or senior HR business-partner interview.
- Be ready to explain how you handle first-contact questions, document accurately, and know when to escalate beyond Tier 1.
- Expect scenarios about confidentiality, consistent process, and calm service under volume, framed for a solution-center environment.
- Ask how the 40-hour week is scheduled at the Worcester Business Center and how Tier 1 work is measured.
- Bring examples of following playbooks or standard operating steps rather than inventing strategic HR program ownership you have not done.
This listing is a stronger fit if you want full-time, on-site HR support work at Ummh’s Worcester Business Center in Worcester, MA, and are comfortable starting at a Tier 1 solution-center level rather than a specialist or strategic HR partner seat. It is a weaker match if you need remote work, part-time hours other than the stated 40-hour framing, or a role with published salary, certification, or occupation-task detail that this cache simply does not include.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role HR Solution Center Representative Tier 1, 40 Hours.
- Employer Ummh
- Location Worcester, MA Worcester Business Center
- Type Full Time
- Posted July 13, 2026
- Apply by 2026-08-12
- Country context US
- Overview Full original description on this page (343 words; rewritten for clarity, not a teaser paste)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
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