Founding Technical Account Manager (French Speaking) m/f/d – AI health tech

About This Opportunity

We are representing a well-funded healthcare technology company entering the French market. This is a true founding role where you'll be the first dedicated technical resource supporting French-speaking customers through their entire journey—from implementation through ongoing support and optimization.

As the technical backbone for this market launch, you'll work directly with healthcare facilities, solving hands-on technical challenges while building the playbooks and processes that will scale as the French team grows. This role combines technical problem-solving with customer success—you'll make early customers wildly successful while establishing the foundation for future expansion.

Responsibilities

• Own end-to-end technical planning and setup for new French customers, from initial scoping calls through go-live and steady-state operations
• Serve as the primary technical point of contact for all French customer support requests—triage, troubleshoot, resolve, or escalate according to response standards
• Diagnose complex technical issues across mobile applications, backend systems, customer IT infrastructure (networks, devices, MDM), and third-party integrations
• Build comprehensive French market documentation from scratch: setup guides, support playbooks, escalation procedures, and recurring issue tracking
• Act as the technical voice of French customers internally, categorizing patterns and feeding actionable insights to Product, Support, and Engineering teams
• Collaborate closely with European teams to establish clear escalation paths and reduce dependency on ad hoc support
• Identify common technical blockers specific to the French healthcare market and translate learnings into improved processes and product feedback

What We're Looking For

• Several years of experience in technical support, solutions engineering, technical account management, or implementation roles within B2B SaaS or healthcare technology
• Strong hands-on technical troubleshooting skills including familiarity with logs, APIs, integrations, networking fundamentals, and device/MDM configurations
• Proven ability to diagnose issues across multiple systems and isolate root causes effectively
• Founding-role mindset with high ownership and comfort operating with minimal structure—you build processes and documentation proactively
• Excellent communication skills across technical and non-technical audiences in French; ability to explain complex issues clearly to facility administrators and provide precise technical details to engineering teams
• Strong organizational skills with ability to manage multiple customers and open cases simultaneously using data and dashboards to track patterns
• Full professional proficiency in French (spoken and written) required for daily work with French healthcare facilities and their IT partners
• Very good command of English for internal collaboration with European teams

How We Work With You

Our talent team at Get A Job.ai partners with innovative companies to connect them with exceptional candidates. When you apply through our platform, a recruiter will review your profile and conduct an initial screening. If there's a strong match, we'll submit your application to our client and guide you through their interview process.

Please note: All applications must come through Get A Job.ai. Do not attempt to contact the client company directly, as this may disqualify your candidacy.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Location: Berlin, Germany (hybrid work arrangement available)

Additional Benefits: Our client offers equity participation, generous vacation allowance, professional development resources, wellness benefits, and flexible working arrangements.

Get A Job.ai is committed to creating an inclusive recruitment process. We welcome applications from candidates of all backgrounds and experiences. We evaluate candidates based on their skills, qualifications, and potential to excel in the role.