Founding Customer Success Manager (German-speaking)

About This Opportunity

We are representing a confidential SaaS organization in the engineering software space. They are seeking a Founding Customer Success Manager (German-speaking) to join their team in Munich. This is a unique opportunity to build the Customer Success function from the ground up at a fast-growing early-stage company.

As the first dedicated Customer Success hire, you will own the entire post-sale customer journey—turning new clients into successful, deeply engaged, long-term partners. You will work hands-on with customers while establishing the playbooks, processes, and infrastructure that will eventually allow the function to scale. This is not a reactive support role; you will become a trusted partner to customers and take responsibility for adoption, retention, and expansion.

Responsibilities

• Own the customer relationship after the initial sale, from onboarding through adoption, renewal, and long-term partnership
• Design and execute onboarding and implementation plans for mid-market and enterprise customers
• Build strong relationships with users, internal champions, and senior decision-makers
• Establish clear success plans and help customers achieve measurable value
• Drive product adoption across customer teams and embed the solution into day-to-day engineering workflows
• Monitor account health, identify risks early, and take practical action to resolve blockers
• Own customer-facing communication during software incidents and coordinate resolutions with Product and Engineering
• Identify and develop opportunities to expand usage across additional teams, use cases, and business units
• Over time, take commercial ownership of renewals and customer expansion
• Bring structured customer feedback and recurring problems to the Product team
• Build the Customer Success playbook, including onboarding, success planning, account reviews, health metrics, renewals, and expansion
• Develop deep expertise in the software, customers, and target industries

What We're Looking For

• At least two years of experience in Customer Success, Implementation, Account Management, Solutions Consulting, or a similar customer-facing B2B software role
• Alternatively, relevant experience in a technical customer-facing role at an industrial manufacturer, engineering company, or technology business
• Experience onboarding customers and driving ongoing product adoption
• Experience managing multiple stakeholders and customer initiatives in parallel
• Ability to understand technical products and communicate effectively with technical and business stakeholders
• Strong project management and organizational skills
• Fluent German required; English is the internal working language
• Willingness to work four days per week in the Munich office
• Bonus: experience with enterprise software, manufacturing, engineering, commercial account ownership, or early-stage startups

Personal attributes:

• You genuinely enjoy working with customers and building strong, long-term relationships
• You care about whether customers achieve meaningful outcomes—not simply whether meetings happen
• You communicate confidently and can build trust with technical users, internal champions, and senior executives
• You are highly structured and take ownership of driving customer initiatives to completion
• You are proactive and identify risks and opportunities before customers raise them
• You combine customer empathy with commercial judgment
• You are comfortable discussing technical products, bugs, integrations, priorities, and trade-offs
• You are ambitious, resourceful, and willing to go the extra mile to make customers successful
• You want to build a function rather than inherit an established playbook

How We Work With You

When you apply through Get A Job.ai, our talent team will review your profile and arrange an initial screening conversation. If there's a strong mutual fit, we will submit your candidacy to our client and support you throughout their interview process. Please do not contact the client directly—all communication and coordination will go through our recruiting team to ensure the best experience for everyone involved.

Pay

Compensation details will be discussed during the screening process based on your experience level.

Get A Job.ai is an equal opportunity recruiter. We work with clients and candidates without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic. We are committed to fostering inclusive hiring processes.