Expansion Customer Success Manager (m/w/d) Frankreich C2 FR/DE

About This Opportunity

Our talent team is representing a confidential digital healthcare platform expanding from their Berlin headquarters into the French market. This is a rare ground-floor opportunity to shape customer success operations for a new geography while working with a collaborative team that values ownership, transparent communication, and partnership.

As an Expansion Customer Success Manager, you'll be the primary contact for French-speaking healthcare professionals from day one, building relationships, guiding candidates through placement processes, and establishing candidate experience standards tailored to the French market. You'll work closely with the Berlin-based sales team to create win-win outcomes and gather critical feedback that shapes market entry strategy.

Responsibilities

• Serve as the central point of contact for French-speaking healthcare professionals, providing empathetic guidance from initial outreach through successful placement
• Build and refine candidate management processes specifically for the French market, establishing candidate experience standards that accommodate cultural and procedural differences
• Match French talent with partner organizations by accurately aligning qualifications, preferences, and employer requirements
• Collect and analyze feedback from candidates in the new market, identifying cultural or process-specific patterns to continuously improve the offering for France
• Collaborate closely with the Berlin sales and key account management teams to develop customized solutions that exceed expectations of French candidates and partner companies
• Maintain precise documentation and data hygiene in French across CRM systems, ensuring expansion metrics remain reliable and actionable
• Pioneer candidate success initiatives that support the organization's international growth trajectory

What We're Looking For

• C2-level fluency in both French and German (documented via CV or certification) with full professional proficiency for candidate interactions in French and internal collaboration in German
• Pioneer mindset with enthusiasm for building customer service workflows in a new market and adapting flexibly during early-stage expansion dynamics
• Strong communication skills and empathy, with ability to explain complex healthcare topics clearly in both French and German while maintaining a respectful, people-first approach
• Organizational excellence and ability to manage multiple parallel inquiries from a new market while maintaining structured workflows
• Proactive problem-solving orientation with initiative to tackle market entry obstacles and develop pragmatic solutions for candidate-side challenges
• Digital proficiency with CRM systems, Slack, Zoom, and comfort working in data-driven environments
• Experience in customer success, candidate management, or similar relationship-building roles is valued

How We Work With You

Candidates apply directly through Get A Job.ai. One of our recruiters will conduct an initial screening to understand your background and career goals. After alignment, we submit qualified candidates to our client for consideration. Please do not contact the employer directly—all communication flows through our recruiting team to ensure a professional process for everyone involved.

Pay

Compensation details will be discussed during the screening process and are dependent on experience level. The client offers a competitive base salary plus uncapped commission structure.

Location: Berlin office-based with modern workspace, excellent public transport connections, and collaborative environment

Employment Type: Full-time

Equal Opportunity

Get A Job.ai is committed to inclusive recruiting practices. We welcome applications from candidates of all backgrounds and work to ensure equitable access to opportunities.