Director, MSO Payroll

About This Opportunity

We are representing a confidential healthcare organization seeking a Director of MSO Payroll to lead strategic oversight of outsourced payroll operations. This is a remote-eligible position based in the United States. Our talent team is managing this search on behalf of a client who values vendor governance, operational excellence, and risk mitigation in payroll delivery.

Responsibilities

• Serve as primary relationship owner for outsourced payroll vendor (ADP COS platform), ensuring service delivery meets contractual SLAs and business expectations
• Lead vendor governance meetings including operational reviews, service issue escalation, and continuous improvement planning
• Manage contract adherence and drive accountability for payroll accuracy, timeliness, and compliance
• Partner with procurement and legal teams on vendor performance evaluations and contract renewals
• Oversee incident management processes, ensuring root cause analysis and remediation plans are executed
• Define and execute payroll strategy aligned to organizational goals, focusing on outsourcing optimization
• Provide oversight of payroll operations with emphasis on controls across data intake, validation, processing, and post-payroll reconciliation
• Own governance of the HRIS-to-payroll vendor data bridge, ensuring data integrity across systems
• Collaborate with HRIS, IT, and vendor teams to manage integration changes, enhancements, and issue resolution
• Ensure compliance with federal, state, and local payroll regulations through vendor oversight
• Establish and maintain internal controls, audit readiness, and SOX compliance where applicable
• Act as executive escalation point for payroll-related issues
• Communicate payroll performance metrics and risks to senior leadership
• Build and mentor a team focused on audit, validation, and vendor collaboration

What We're Looking For

Required Qualifications:

• Bachelor's degree in Finance, Accounting, Human Resources, or related field
• 10+ years of payroll leadership experience with significant exposure to outsourced payroll models
• Proven experience managing payroll in a large, multi-state organization
• Expertise with vendor-managed payroll environments
• Experience with Workday HCM and payroll integrations
• Strong background in vendor governance, SLA/KPI management, and contract oversight
• Knowledge of multi-state payroll compliance and regulatory requirements
• Exceptional communication, negotiation, and leadership skills
• Advanced proficiency in Microsoft Excel and strong proficiency in Outlook, Word, and PowerPoint
• Deep understanding of payroll systems including ADP and Workday

Preferred Qualifications:

• FPC (Fundamental Payroll Certification) or CPP (Certified Payroll Professional) certification
• Experience managing multi-entity payroll environments
• Background in payroll transformation or outsourcing transitions
• Experience with Smartsheet

Key Competencies:

• Excellent written and verbal communication with ability to collaborate across departments and teams
• Strong interpersonal skills and ability to build stakeholder relationships at all levels
• Strong organizational, time management, and prioritization skills
• Analytical and problem-solving capabilities with proven process improvement experience
• Advanced project management skills with track record leading large-scale deployments
• High attention to detail ensuring accuracy and compliance in payroll processes

How We Work With You

Get A Job.ai is managing this confidential search on behalf of our client. When you apply through our platform, one of our recruiters will review your qualifications and conduct an initial screening. If there's a strong match, we will submit your profile to the client for consideration and guide you through their interview process. Please do not attempt to contact the employer directly, as all applications must come through our recruiting team to be considered.

Pay

This role is classified as full-time employment. Compensation details will be discussed during the screening process with our recruiting team.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices. We evaluate all candidates based on qualifications and experience without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic.