Developer Advocate – Service Management

About This Opportunity

We are representing a confidential observability platform company seeking a Developer Advocate focused on service management. This role combines deep technical expertise with content creation and community engagement to help engineering teams solve real operational challenges around incident response, on-call management, and workflow automation.

You'll translate hands-on engineering experience into compelling stories, demos, and educational content that reaches SRE, DevOps, and operations practitioners worldwide. This is a remote-first position open to candidates anywhere in the world.

Responsibilities

• Serve as a subject matter expert on service management topics including incident response, on-call practices, internal developer platforms, workflow automation, and operational tooling
• Create diverse technical content such as demos, conference talks, blog posts, documentation, webinars, and open source contributions to establish thought leadership in the DevOps and observability space
• Build compelling demonstrations and coach internal engineering teams on effective technical communication and presentation skills
• Engage with open source communities to drive key technical messaging and develop new integrations
• Contribute product feedback including bug reports, enhancement suggestions, documentation improvements, and code contributions
• Partner with product engineering teams to showcase platform capabilities and real-world use cases

What We're Looking For

Required Experience:

• 5+ years as a Platform Engineer, Site Reliability Engineer, DevOps Engineer, or Software Developer with hands-on production system ownership
• Direct experience as an on-call responder and incident manager in complex IT environments
• Strong understanding of core service management practices: incident response, on-call rotations, post-incident reviews, and SLOs
• Familiarity with incident management and service management tooling ecosystems
• 2+ years creating technical content through writing, conference speaking, workshops, video content, open source contributions, or community events
• Publicly available portfolio: blog posts, presentation recordings, demos, or technical writing samples
• Proficiency in at least one scripting or programming language (Node.js, Python, Go, bash)
• Experience working with APIs and modern infrastructure including cloud services and containers
• Passion for solving organizational challenges alongside technical ones
• Self-driven approach to learning new technologies and languages

Bonus Qualifications:

• Hands-on experience with ITSM platforms
• Active participation in SRE, DevOps, or incident response communities

How We Work With You

When you apply through Get A Job.ai, our recruiting team conducts an initial screening to understand your background and match you with the right opportunity. We then submit qualified candidates to our client for consideration. Please do not contact the employer directly—all communication flows through our talent team to ensure the best experience for everyone involved.

Pay

Pay details will be discussed during the screening process with our recruiting team.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and considers all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or other protected characteristics.