CX Technology Program Manager

About This Opportunity

We are representing a confidential e-commerce technology organization in their search for a CX Technology Program Manager. This is a remote position based in the United States, offering the opportunity to drive high-impact automation initiatives that deliver measurable business results.

Our client operates at significant scale, supporting millions of users through their customer experience and operations infrastructure. The CX Technology Programs team is responsible for developing and deploying technology solutions that improve the support experience across the platform. This role will join a lean, focused team of three and will be instrumental in bringing structure and coordination to an ambitious chatbot automation program currently managing 14 active development initiatives.

If you thrive in fast-moving environments and know how to drive programs forward without waiting for perfect conditions, this role offers immediate, tangible impact.

Responsibilities

• Own end-to-end planning and coordination for a portfolio of chatbot automation initiatives spanning shopper and customer support programs, ensuring alignment of timelines, dependencies, and stakeholders across concurrent workstreams
• Drive program execution in an environment where priorities shift and roadmaps evolve, serving as the connective tissue between technical teams, operations, and leadership
• Build and maintain operational infrastructure for the CX Technology Programs team, including program tracking, status reporting, and cross-functional communication rhythms
• Partner closely with product, engineering, and CX operations teams to scope, sequence, and launch automation solutions, translating business goals into clear plans with defined milestones and accountability
• Identify gaps, surface blockers early, and propose solutions to keep critical work moving forward in an under-resourced planning environment

What We're Looking For

Required qualifications:

• 5+ years of experience in program management, technical program management, or operations program management, ideally within technology, e-commerce, or customer experience organizations
• Demonstrated experience managing multiple concurrent programs with cross-functional stakeholders, including building program plans, tracking dependencies, and communicating clearly to technical and non-technical audiences
• Experience working on or alongside automation, AI, or chatbot technology programs, with understanding of how these solutions are scoped, built, and deployed in operational contexts
• Proficiency with project and program management tools (Jira, Asana, Monday.com, or similar) and comfort using data to track progress and communicate impact
• Proven ability to operate independently and create structure in ambiguous environments, establishing clarity and momentum in under-resourced programs

Preferred qualifications:

• Experience within customer support or CX technology environments, with familiarity with support operations metrics and tooling ecosystems (Salesforce, Zendesk, or similar)
• Background in high-growth or fast-paced technology companies where priorities evolve quickly and coordination spans multiple teams
• Experience managing programs with measurable financial impact, such as cost savings targets, efficiency initiatives, or automation ROI tracking
• Comfort engaging with technical concepts and product development processes, with ability to have informed conversations with engineering and product partners

How We Work With You

Candidates interested in this position apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and ensure alignment with the role requirements. Qualified candidates will then be submitted to our client for consideration. Please do not attempt to contact the client directly, as all communications should flow through our talent team to ensure a smooth process for everyone involved.

Pay

This role is remote within the United States. Compensation is highly competitive and varies by permanent work location. Pay ranges for successful candidates are:

• CA, NY, CT, NJ: $147,000–$155,000
• WA: $140,000–$148,000
• OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI: $134,000–$141,500
• All other states: $122,000–$129,000

This role is also eligible for equity grants. Offers may vary based on candidate experience and skills required for the role.

Get A Job.ai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.