Customer Support Representative (Night Shift, Weekdays)

About This Opportunity

We are representing a confidential technology client seeking a Customer Support Representative to join their remote team in Ukraine. This is a night shift, weekday position working with customers across US time zones.

Our client operates a customer experience platform used by over a million users worldwide. You'll be part of a team delivering technical support while leveraging modern tools including AI to work smarter and faster.

Responsibilities

• Troubleshoot customer issues across hardware, software, and networking systems, identifying root causes and driving resolution
• Communicate clearly and professionally across various support channels to ensure positive customer interactions
• Document customer interactions, issues, and resolutions with accuracy and consistency
• Manage multiple support requests simultaneously in a fast-paced, high-volume environment
• Take full ownership of customer issues, following through until resolution while meeting performance metrics
• Leverage AI tools (ChatGPT, Copilot, or similar) to support daily workflows, summarize interactions, and improve response quality
• Continuously build technical knowledge of products, systems, and troubleshooting processes

What We're Looking For

Required:

• 2+ years of customer service experience, preferably in technical support or help desk environment
• Working knowledge of PC and Mac operating systems and Microsoft Office applications
• Advanced English fluency (spoken and written)
• Ability to work remotely in Ukraine and regularly work shifts aligned with US business hours (between 12:00pm-4:00am Monday through Friday)
• Comfort working in fast-paced environments with evolving tools and processes

Preferred:

• Hardware and/or networking knowledge
• Exposure to AI tools in a professional environment

Key Competencies:

• Patient, conscientious approach with focus on customer experience and accuracy
• Strong troubleshooting and analytical skills with a persistent, solution-oriented mindset
• Ability to manage multiple tasks simultaneously with strong attention to detail
• Curiosity and willingness to experiment with AI and automation tools
• Collaborative team player who shares knowledge and contributes positively

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and fit for this role. Qualified candidates are then submitted to our client for consideration. Please do not contact the client directly—all communication flows through our recruiting team to ensure a smooth process.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity

Get A Job.ai is committed to equal employment opportunity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.