Senior Customer Success Manager – Financial Services

About This Opportunity

We are representing a confidential fintech organization seeking a Senior Customer Success Manager to join their team in London. Our client is a global leader in payment innovation, and this role will focus on driving performance optimization for strategic financial services merchants.

This is a high-impact position for someone who thrives on data-driven problem-solving and wants to work with some of the most demanding clients in the payments ecosystem. You'll own the entire optimization journey for a portfolio of strategic accounts, going well beyond relationship management to deliver measurable commercial impact.

Responsibilities

• Own end-to-end performance optimization for a portfolio of strategic financial services merchants, continuously identifying opportunities to improve transaction performance and value realization
• Conduct rigorous data analysis to benchmark merchant performance against peers, historical trends, and potential, pinpointing where improvements can be made
• Translate analytical insights into clear, prioritized recommendations and own implementation through to measurable results
• Engage deeply with merchants to understand their technical architecture, business constraints, and regulatory requirements, designing tailored payment solutions
• Lead complex technical onboarding for new merchants end-to-end, including high-value implementations and post-launch optimization
• Serve as point of escalation and technical authority for complex merchant issues within the financial services vertical
• Partner closely with Sales, Account Management, and Product teams to feed merchant insights back into product strategy and roadmap planning

What We're Looking For

• 5+ years of relevant experience in the online payments industry, with strong preference for direct experience in financial services or at a payment service provider
• Demonstrated track record of driving measurable performance improvements for merchants or clients through data-led optimization
• Strong understanding of the commercial and regulatory dynamics specific to remittance, FX, and banking payment flows
• Ability to articulate complex technical information and present confidently to senior merchant and partner stakeholders
• Data-driven approach with ability to independently interrogate data to identify and prioritize opportunities
• Strong ability to navigate internally across functions including Commercial, Product, Finance, and Legal/Compliance
• Can-do attitude with proven ability to find solutions to difficult problems
• Proactive, diligent, and able to work autonomously with limited oversight
• SQL, JIRA, and Confluence experience preferred
• Comfortable with regular travel within Europe
• Based in London

How We Work with You

When you apply through Get A Job.ai, our talent team will review your profile and conduct an initial screening to understand your experience and career goals. If there's a strong match, we'll submit your application to our client on your behalf and guide you through their interview process. Please apply only through Get A Job.ai and do not contact the client directly.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to creating a diverse and inclusive recruitment process. We welcome applications from all qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.