Client Engagement Success Manager I – FACTS – NBS

About This Opportunity

Our talent team is representing a confidential education technology organization in their search for a Client Engagement Success Manager I. In this role, you'll serve as the primary point of contact for schools implementing multiple software products, orchestrating complex multi-platform implementations from kickoff through completion. You'll own the customer relationship during implementation, managing expectations, coordinating across internal teams, and ensuring successful outcomes for educational institutions.

Responsibilities

• Establish and maintain relationships with customers as the main point of contact for multi-product implementations, setting clear expectations for the implementation experience
• Understand and confirm customer implementation business needs with both internal teams and customers, acting as a trusted advisor to recommend effective solutions
• Create and coordinate communication channels across implementation teams and customers to ensure shared understanding of expectations, delivery timeframes, and changes
• Monitor and control implementation progress, communicating status to team members and management, following up, and escalating issues as needed
• Facilitate business calls to drive the implementation process, introduce subject matter experts, and discuss issues to ensure proper implementation
• Plan and organize work by setting, prioritizing, and adjusting schedules to accommodate sudden changes or unexpected assignments
• Grow product knowledge, assist with configurations, perform demonstrations, and conduct training on the platform systems
• Document communications, action plans, processes, issues, and problems thoroughly and professionally
• Foster a culture of continuous improvement by capturing lessons learned from each implementation to refine processes, documentation, templates, and training
• Assist in developing workflow, processes, and procedures for new products or services

What We're Looking For

• Associate degree in related field (Bachelor's preferred)
• 2-4 years of experience in project management, product service, and/or implementation role
• Experience with Microsoft Office (Word, Excel, PowerPoint, Teams, Planner)
• Experience on Enterprise and/or SIS platforms required
• Experience with Salesforce/CRM platforms for tracking projects and workflow preferred
• Attention to detail with high quality standards and excellent organizational skills
• Ability to handle stressful situations and effectively work under pressure and timelines while embracing change with a positive attitude
• Excellent interpersonal, written, and verbal communication skills (in person, email, and by phone)
• Excellent customer service skills (friendly, courteous, helpful, and patient)
• Ability to build consensus, cooperation, and establish good rapport with co-workers and clients
• Demonstrated leadership skills, maturity, understanding of people, and a cooperative attitude
• High standards for productivity using effective organization, time management, and prioritization skills
• Self-motivated with the ability to work independently and cooperatively as part of a team
• Ability to work overtime as required and travel as needed

How We Work With You

When you apply through Get A Job.ai, a recruiter from our team will review your qualifications and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Please do not contact the client directly—we manage all communication throughout the hiring process to ensure the best experience for everyone involved.

Pay

Pay via Get A Job.ai has not been specified for this role. Compensation details will be discussed during the screening process.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome candidates of all backgrounds and work to ensure fair consideration throughout our recruitment process.