Customer Support Executive with German (Onboarding)

About This Opportunity

We are representing a confidential fintech organization that is transforming how small and medium-sized businesses manage their financial operations across multiple European markets. They are seeking a Customer Support Executive with German (Onboarding) to join their team in Bulgaria.

In this role, you'll serve as a vital connection point between prospective business clients and our client's platform. You'll reach out to leads who have shown interest but haven't completed the signup process, guiding them through onboarding while highlighting the value of the services available to them.

Responsibilities

• Contact potential members who have downloaded the app but not completed signup, guiding them through the onboarding process
• Walk prospects through the registration process, answer their questions, and use persuasion skills to convert them into active members
• Build rapport with prospective members to identify opportunities for additional product offerings
• Collaborate with the KYC team to ensure members have provided all necessary documentation and troubleshoot any technical issues
• Utilize upselling techniques to introduce a range of financial products to prospective leads
• Deliver excellent customer service while meeting revenue and conversion targets

What We're Looking For

• Native-level proficiency in spoken and written German
• Previous customer service or telesales experience
• Revenue-focused mindset with proven ability to upsell
• Self-starter who is target-driven and results-oriented
• Comfortable adapting to constant change and shifting priorities
• Member-first mentality with strong relationship-building skills
• Self-motivated and conscientious approach to work
• Ideally, knowledge of compliance, KYC, AML regulations, or previous fintech experience
• Experience with Zendesk or similar platforms and predictive/power dialers is a plus

How We Work With You

When you apply through Get A Job.ai, our talent team will review your profile and conduct an initial screening to understand your experience and career goals. If there's a strong match, we'll submit your candidacy to our client for consideration. Please do not contact the client directly—all communication should go through our recruitment team to ensure a smooth process for everyone involved.

Pay

This position offers a competitive compensation package including 25 days paid annual leave, health and dental insurance, mental wellbeing support, fitness benefits, food vouchers, learning and development budget, and flexible working arrangements. Specific compensation details will be discussed during the screening process.

Equal Employment Opportunity

Get A Job.ai is committed to fostering an inclusive recruitment process. We welcome candidates from all backgrounds and experiences, regardless of ethnicity, religion, sexual orientation, gender identity, family status, veteran status, neurodiversity, or differently-abled status.