- Company: Get A Job.ai
- Location: Japan
- Salary: Pay not listed
- Work type: Remote
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
We are representing a confidential global CPaaS organization seeking a Junior Customer Success Manager to join their team in Japan. Our client is a leader in cloud communications technology, enabling businesses worldwide to integrate messaging, voice, video, and authentication capabilities into their applications.
This role offers an excellent opportunity to build your career in customer success within the communications technology sector, working with cutting-edge API solutions and helping customers achieve their business objectives.
Responsibilities
- Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and strategic partner
- Understand customer goals, develop success plans, and align API solutions to drive business value
- Monitor usage patterns, identify opportunities for expansion, and provide best practices to maximize API adoption
- Act as the voice of the customer, collaborating with support, product, and engineering teams to address challenges and improve customer experience
- Identify upsell and cross-sell opportunities to drive revenue growth and customer retention
- Provide ongoing education and resources to ensure customers leverage the full potential of API solutions
- Collect and relay customer feedback to internal teams to influence product improvements and roadmap priorities
What We're Looking For
- Fluent English and Japanese required
- Any experience in Customer Success, Account Management, or similar customer-facing roles within SaaS, CPaaS, or technology companies is advantageous
- Familiarity with APIs, cloud communications, and software integration processes
- Strong passion for customer success and ability to foster meaningful relationships
- Excellent verbal and written communication skills with strategic problem-solving abilities
- Ability to work cross-functionally with product, sales, and support teams
- Comfortable analyzing customer usage data to identify trends and opportunities
- Ability to thrive in a fast-paced environment and proactively address customer needs
How We Work With You
When you apply through Get A Job.ai, our recruiting team will conduct an initial screening to understand your background and career goals. If there's a strong match, we will submit your profile to our client for consideration. Please do not contact the client directly, as all communication and coordination will be managed through our talent team to ensure the best experience for you.
Pay
Compensation details will be discussed during the screening process based on experience and qualifications.
Equal Opportunity: Get A Job.ai is committed to diversity and inclusion in our recruiting process. We welcome applications from candidates of all backgrounds and experiences.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Explore Get A Job.ai online
Working in Japan
Japan is an island country in East Asia. Located in the Pacific Ocean off the northeast coast of the Asian mainland, it is bordered to the west by the Sea of Japan and extends from the Sea of Okhotsk in the north to the East China Sea in the south. The Japanese archipelago consists of four major islands alongside 14,121 smaller islands. Japan is divided into 47 administrative prefectures and eight traditional regions, and around 75% of its terrain is mountainous and heavily forested, concentrating its agriculture and highly urbanized population along its eastern coastal plains. With a populati
Note: Japan observes a public holiday on Sep 23 — Autumnal Equinox Day.
🇯🇵 Relocation safety for Japan: Very Safe — via Warnely, CC BY 4.0
National unemployment rate in Japan: 2.5% — via World Bank
GDP per capita in Japan: $35,951 — via World Bank
Consumer price inflation in Japan: 3.2% (annual) — via World Bank
Real GDP growth in Japan: 1.2% (annual) — via World Bank
Cost of living in Japan: 11.0% below the EU average — via Eurostat
Average hours worked per year in Japan: 1,598 — via OECD
About this role & career path
Traits that fit this role
- Leadership Orientation
- Self-Control
- Social Orientation
- Cooperation
- Attention to Detail
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Office & Administrative Support occupations earn a national median of $39,669 — via US Census ACS / Data USA
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Junior Customer Success Manager (API)
- Employer Get A Job.ai
- Location Japan · Remote-friendly
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 16, 2026
- Apply by October 16, 2026
- Country Japan
- Overview Full job description on this page (385 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Success Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Limited public data for this employer
We only show facts we can ground in public sources (Wikidata, O*NET, news/discussion links, or this listing). We do not invent Glassdoor-style ratings, salaries, or testimonials when data is thin. Use the listing facts, occupation context, and related openings below while we continue researching.
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Occupation family: Customer Success Manager
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