Bilingual Technical Customer Support, Ring, Ring

About This Role

Our talent team is representing a confidential smart home technology organization in their search for a Bilingual Technical Customer Support Representative. This is a remote position based in the USA, working directly with English and Spanish-speaking customers to resolve technical issues and ensure exceptional product experiences.

We're seeking driven problem-solvers who can provide timely, accurate technical support while maintaining a strong focus on customer account security. You'll be the voice and advocate for customers, handling everything from device setup to complex troubleshooting across multiple communication channels.

Responsibilities

• Provide prompt, efficient technical support by engaging directly with customers via chat, email, and voice calls
• Troubleshoot device account and billing issues, guide customers through setup processes, and resolve technical problems
• Serve as a customer advocate by surfacing concerns and reporting areas for improvement to leadership
• Develop detailed knowledge of product lines and features to maximize customer investment
• Assist with customer communication during product launches and work across teams to ensure consistent support quality
• Document technical issues clearly for seamless handoffs to other support team members
• Identify, document, and escalate emerging issues while collaborating with cross-functional teams
• Communicate trends to leadership and suggest innovative solutions to enhance customer experience

What We're Looking For

Required Qualifications:

• 2+ years of customer service experience
• Fluency in Spanish and English (speak, write, and read)
• Proven ability to deliver courteous and efficient support to external customers
• Experience with Microsoft Office products and applications
• Strong logical troubleshooting skills and ability to identify issues efficiently
• Willingness for continuous learning and adapting to new technologies
• Flexibility to work various shifts including weekends, nights, and holidays
• Excellent listening skills with maturity and self-confidence
• Ability to handle change easily and work with ambiguity

Preferred Qualifications:

• Technical curiosity and enthusiasm for learning new technologies
• Experience using Salesforce CRM
• Proven success in fast-paced support environments
• Experience with smart home devices, wireless networking products, or security systems
• Strong documentation skills with ability to create clear technical notes
• Drive to dig into system and process details to solve customer problems

How We Work With You

When you apply through Get A Job.ai, here's what happens next:

• Our recruiting team will review your application and conduct an initial screening
• Qualified candidates will be submitted directly to our client for consideration
• We'll guide you through each step of the interview process
• Please do not contact the client directly—all communication should flow through Get A Job.ai

Pay

This position offers competitive hourly compensation. Specific pay details will be discussed during the screening process based on your location, experience, and qualifications.

Employment Type: Full-time, Remote (USA-based)

Get A Job.ai is committed to equal opportunity employment. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, or any other legally protected status.