Customer Success Manager, Small Business | ANZ

About This Opportunity

We are representing a confidential SaaS organization seeking a Customer Success Manager to support their small business client segment across Australia and New Zealand. This role offers the flexibility to work remotely from anywhere in Australia or New Zealand, with optional access to a Sydney CBD office.

Our client is a leader in customer relationship management technology, serving tens of thousands of businesses worldwide. As a Customer Success Manager, you'll act as a trusted advisor to small business customers, driving retention, adoption, and measurable ROI through strategic consultation and proactive engagement.

Responsibilities

• Own retention and growth outcomes for a portfolio of small business customers requiring high-touch service
• Build trusted relationships with key decision makers and stakeholders across customer organizations
• Lead strategic conversations to help customers maximize value from their software investment
• Define success metrics with customers and create detailed roadmaps to achieve business goals
• Monitor customer health signals, create risk mitigation plans, and identify expansion opportunities
• Collaborate cross-functionally to ensure successful customer renewals and platform adoption
• Provide accurate retention forecasting and renewal insights to internal stakeholders
• Leverage AI-enabled tools and data insights to scale your consulting impact across your portfolio
• Resolve customer inquiries by connecting them with appropriate resources and support

What We're Looking For

• Proven experience in a quota-carrying or retention-focused customer success role within SaaS
• Demonstrated track record of consistently meeting or exceeding retention and revenue targets
• Strong ability to adopt new technologies quickly, including AI-powered tools and predictive analytics
• Excellent communication skills across phone, written, and in-person channels—clear, confident, and empathetic
• Business acumen to connect software solutions to customer outcomes and return on investment
• Highly organized with exceptional attention to detail and the ability to prioritize across diverse customer needs
• Resilient and adaptable mindset, comfortable thriving in fast-paced, technology-enabled environments
• Customer-centric approach with a passion for helping businesses grow

How We Work With You

All applications are submitted through Get A Job.ai. Our talent team will review your qualifications and conduct an initial screening conversation. If there's a strong mutual fit, we will submit your profile to our client for consideration. Please do not contact the employer directly—we manage the entire introduction and interview coordination process on your behalf.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Employment Opportunity

Get A Job.ai is committed to inclusive recruiting practices. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet every listed qualification. We're here to support you throughout the process.