- Company: Get A Job.ai
- Location: Berlin
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
We are representing a confidential fintech organization in Berlin that is transforming how people approach personal finance. Our talent team is seeking a Customer Success Manager to join a diverse, international team dedicated to delivering exceptional customer support.
This is a hybrid role based in Berlin, offering flexibility to work from home or the company's modern office. You'll be instrumental in ensuring customers receive competent, empathetic, and reliable support via chat and email.
Responsibilities
- Support customers through chat and email, providing clear, empathetic, and solution-oriented responses to their inquiries
- Handle diverse customer requests related to app usage, technical functionality, payments, compliance topics, and data privacy
- Resolve complex or sensitive cases independently, escalating with appropriate context when necessary
- Collaborate closely with the Customer Success team, internal operations teams, and subject matter experts to ensure timely and reliable customer support
- Develop and refine support processes, templates, macros, and internal knowledge base resources alongside the team
- Identify recurring questions and improvement opportunities, structure customer feedback, and provide concrete input for product and process enhancements
- Contribute to cross-functional projects and seasonal initiatives that advance the service and support experience
What We're Looking For
- Approximately 2-3 years of experience in Customer Success, Customer Support, Customer Care, or comparable service-oriented environments; experience from hospitality or retail is also welcome
- C2-level German language proficiency (written and spoken) and very strong English skills
- Consistently customer-focused approach with the ability to communicate clearly, empathetically, and confidently when handling complaints, escalations, or technical issues
- Team-oriented mindset with a proactive approach to knowledge sharing and open, reliable collaboration
- Solution- and process-oriented working style with strong instincts for quality written customer communication
- Experience with CRM or ticketing systems such as Zendesk, Intercom, or Salesforce is ideal; domain knowledge is a plus but not required
- Curious, adaptable, and ready to learn new products, processes, and workflows; familiarity with generative AI tools is welcome
How We Work With You
When you apply through Get A Job.ai, our experienced recruiters will screen your application and guide you through the process. We'll prepare you for interviews and submit your profile to our client on your behalf. Please do not contact the client directly—all communication should flow through our team to ensure the best outcome for your candidacy.
Pay
Compensation details will be discussed during the screening process with our recruitment team.
Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome candidates of all backgrounds and work to ensure fair access to opportunities regardless of gender, religion, age, sexual orientation, race, disability, or origin.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Local insights for this role are preparing — this section updates automatically in a few seconds (or refresh).
Listing facts
- Role Customer Success Manager (d/w/m)
- Employer Get A Job.ai
- Location Berlin
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 5, 2026
- Apply by October 5, 2026
- Country Germany
- Overview Full job description on this page (428 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Success Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Limited public data for this employer
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Occupation family: Customer Success Manager
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