Customer Success Manager

Responsibilities

We are representing a confidential fintech client in Berlin that is building AI-powered tools for small business financial management. As Customer Success Manager, you will be the primary contact for inbound leads and new customers who want to understand and adopt the platform.

You will spend most of your time leading product demonstrations and onboarding calls in German, tailored to each prospect's specific workflows and questions. You will assess whether the product is a good fit for each lead, guide suitable customers through setup and their first tasks, and help them become independent users.

You will answer follow-up questions, track commitments and open issues, and maintain organized records of customer interactions. You will use the product yourself to understand new features and customer challenges, reporting friction points to the product team with clear examples. You will also document recurring questions and objections, helping to improve demo scripts, help content, and onboarding flows.

What We're Looking For

Required:

• Native-level spoken and written German with the ability to lead confident, natural customer conversations and explain complex workflows clearly
• Direct customer-facing experience in customer success, onboarding, consulting, support, or inbound sales roles
• Strong listening skills and the ability to ask useful questions and explain software patiently without jargon
• Quick learner who can master product details and demonstrate curiosity about customer challenges
• Excellent organizational skills to manage calls, notes, and follow-through independently
• Good written and spoken English for internal team collaboration
• Based in Germany and available full-time during German business hours for customer calls

Preferred:

• Experience with SaaS, fintech, or software designed for self-employed professionals and small businesses
• Familiarity with invoicing, bookkeeping, or German tax workflows (formal tax qualification not required)
• Experience delivering product demonstrations, working with CRM systems, or creating help documentation

How We Work with You

When you apply through Get A Job.ai, one of our talent specialists will review your background and conduct an initial screening conversation. If there is a strong match, we will submit your profile to our client for consideration. Please apply only through our platform and do not contact the client directly, as we manage the entire candidate process on their behalf.

This is a full-time, remote position within Germany. You will work closely with the founding team in a small, collaborative environment where customer feedback directly shapes product development. There are currently no sales quotas or commission structures—you will own the customer journey from initial demonstration through successful onboarding.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and work with our clients to ensure fair and equitable recruitment processes.