Customer Success Manager

About This Opportunity

We are representing a confidential hospitality technology client in their search for a Customer Success Manager based in the UK. This role focuses on building strong relationships with restaurant and hospitality clients, driving product adoption, retention, and long-term growth across a diverse portfolio.

You will work in a hybrid environment with approximately 1 day per week visiting customers onsite, 1 day per week in the London office, and flexibility to work remotely for the remainder of the week.

Responsibilities

• Build and maintain relationships with customers through regular communication cadence and database management via Salesforce
• Retain and expand SaaS revenue through consultative engagement and strategic product recommendations tailored to each customer's needs
• Drive activation and adoption of the product suite by analyzing usage patterns and leveraging internal tools and marketing strategies
• Facilitate customer product demonstrations to maximize value from their technology investment
• Partner with internal teams to resolve customer escalations, gather Voice of Customer feedback, and facilitate references and referrals
• Deliver strategic business reviews focused on sharing insights, identifying opportunities, and addressing areas for improvement

What We're Looking For

Required:

• 4+ years of Account Management experience with responsibility for customer satisfaction and business operations
• Proven ability to operate independently and manage competing priorities in fast-paced, evolving environments
• General technical proficiency with software tools
• Demonstrated track record of meeting and exceeding goals
• Excellent communication, organizational, and influencing skills

Preferred:

• 1+ years of experience using Point of Sale (POS) software, ideally in the service industry
• Experience managing Mid-Market, Top SMB, or Enterprise customer segments
• Background in the tech industry or SaaS companies
• Proficiency with Salesforce CRM, MS Office, G-Suite, and Slack

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and career goals. If there's a strong mutual fit, we will submit your profile to our client for consideration. Please do not contact the client directly—we manage all communication and coordination throughout the hiring process.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to inclusive recruitment practices. We welcome applications from candidates of all backgrounds and provide reasonable accommodations throughout our process.