Customer Success Manager

CUSTOMER SUCCESS MANAGER
Stryker
United States (nationwide) (nationwide)

The Opportunity

The Customer Success Manager at Stryker plays a pivotal role in helping customers achieve their strategic objectives and maximizing the value of their investment in the Stryker Vocera portfolio. This position involves driving solution adoption post-deployment, supporting retention and expansion alongside account executives, and serving as a customer consultant.

• Establish and maintain long-term relationships with client executives and champions
• Ensure activities are closely aligned with business strategy and intended success metrics
• Proactively engage with customers to develop a deep understanding of their business objectives
• Identify how the Stryker solution supports these goals, driving increased volume and breakthrough performance throughout the customer life cycle
• Manage the relationship with designated customers by providing guidance on enhancing current systems and anticipating future needs
• Ensure prompt issue resolution, coordinate necessary resources, lead communications, document statuses, anticipate risks and opportunities
• Understand each customer's unique goals, challenges, and requirements to identify improvement opportunities and recommend solutions
• Track customer usage and engagement, creating and sharing regular reports on customer health and progress
• Build expertise with the Stryker solution system design, deployment, administration, and end-user training
• Provide guidance and advice to customers on how to maximize the value of their investments
• Anticipate the customers' needs and propose alternate solutions to resolve technical and organizational challenges

Core Duties

The Customer Success Manager will be responsible for:

• Managing relationships with designated customers by providing guidance on enhancing current systems and anticipating future needs
• Ensuring prompt issue resolution, coordinating necessary resources, leading communications, documenting statuses, anticipating risks and opportunities
• Understanding each customer's unique goals, challenges, and requirements to identify improvement opportunities and recommend solutions
• Tracking customer usage and engagement, creating and sharing regular reports on customer health and progress
• Building expertise with the Stryker solution system design, deployment, administration, and end-user training
• Providing guidance and advice to customers on how to maximize the value of their investments
• Anticipating the customers' needs and proposing alternate solutions to resolve technical and organizational challenges

What We're Looking For

We are seeking a Customer Success Manager who:

• Holds a bachelor's degree in business, engineering, or a related field (or equivalent experience)
• Has 3-5 years of customer success management experience in the healthcare technology industry
• Is proficient in Stryker solution system design, deployment, administration, and end-user training
• Exhibits excellent communication skills to effectively engage with clients at all levels
• Demonstrates a strong ability to build and maintain long-term relationships with key stakeholders
• Has a proven track record of driving customer satisfaction and retention through proactive engagement and strategic solutions

Why Join Stryker

Joining Stryker as a Customer Success Manager means being part of a company that values innovation, collaboration, and excellence. You will have the opportunity to work with cutting-edge technology in the healthcare industry, contribute to meaningful advancements, and make a significant impact on patient care.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.