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Product Support Specialist

  • Company: Stryker
  • Location: Sutton, London
  • Salary: Pay not listed
  • Full Time
  • Company site
  • Pay not listed

Stryker at a glance

stryker.com

SEC filings mentioning "Stryker": 5,787 · SIC industry: Surgical & Medical Instruments & Apparatussearch EDGAR

Most recent 8-K (material company event) filed: Jul 30, 2026view filing

Federal funding recipient: largest known award $2.4M from the Department of Defense (started Apr 8, 2015) — via USAspending.gov

Maintenance igf::ot::igf

34,354 employees covered under a retirement plan (2024 filing) — via DOL Form 5500 / EFAST2

OSHA safety record: 2 confirmed violations across 1 inspection — via OSHA Establishment Search

Stryker (market symbol SYK in finance coverage) shows up in recent reporting on Mako robotics interest and valuation debate, plus separate coverage of a cyber attack’s impact. The Wikipedia page supplied in this packet describes the Stryker armored vehicle family, not a verified employer profile, so treat that blurb as non-employer data.

26,499 Wikipedia views in July 2026 — a rough gauge of public visibility.

Source: Wikipedia

Product Support Specialist at Stryker - Sutton, London

About This Position

Stryker is seeking a Product Support Specialist to provide clinical product support to all end users and offer on-site guidance and assistance during surgical procedures. The role involves providing training, ongoing in-services, and customer education to assigned accounts. Feedback will be given on product design to enhance performance and customer satisfaction.

Responsibilities

  • Provide clinical product support to all end users
  • Offer on-site guidance and assistance during surgical procedures
  • Deliver training, ongoing in-services, and customer education to assigned accounts
  • Supply surgeons and operating room staff with training and Clinical/Technical support in the operation of Stryker products
  • Provide feedback on product design to improve performance and customer satisfaction

Skills & Qualifications

  • Experience in clinical environments or related fields preferred
  • Strong communication skills, both verbal and written
  • Ability to work effectively with surgeons and operating room staff
  • Excellent problem-solving and analytical skills
  • Demonstrated ability to provide training and support in a fast-paced environment

Why Join Stryker

At Stryker, you will have the opportunity to work with cutting-edge medical technology that makes a significant impact on patient care. Our culture values innovation, collaboration, and continuous improvement. We offer competitive compensation and benefits.

How to Apply

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You’ll finish your application on the employer’s website. We don’t ask for a resume on this page.

What people say about Stryker

Recent news

Aggregated from public discussions and news; opinions are the authors’ own.

Working in Sutton, London

Weather right now in Sutton, London: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:

Sutton is a South London town and the administrative centre of the London Borough of Sutton, about 10 miles south-southwest of Charing Cross and listed among the London Plan’s metropolitan centres. The wider setting is England within the United Kingdom on Great Britain.

England is a country that is part of the United Kingdom. It is located on the island of Great Britain, of which it covers about 62%, and more than 100 smaller adjacent islands. England shares a land border with Scotland to the north and another land border with Wales to the west, and is surrounded by the North Sea to the east, the English Channel to the south, the Celtic Sea to the south-west, and

  • Elevation 56m (184 ft)

Source: Wikipedia (state)

About this role & career path

Aligned to computer user support work (O*NET 15-1232.00): answer inquiries, diagnose issues, set up equipment and software, and coordinate requirements for fixes or small system changes. Growth usually means deeper product expertise, stronger triage judgment, and clearer handoffs to engineering or field teams.

Traits that fit this role

  • Attention to Detail
  • Dependability

Source: O*NET Work Styles (Distinctiveness Rank).

Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET

Industry news

Source: O*NET (public-domain bulk data)

Salary & compensation

Workers in Computer & Mathematical occupations earn a national median of $98,769via US Census ACS / Data USA

Build the skills for this role

  • User-facing troubleshooting and clear written/verbal support
  • Diagnostics from manuals, logs, and basic hardware checks
  • OS, app, and peripheral setup under installation specs
  • Requirements gathering with users and internal stakeholders
  • Walk through a full ticket: reproduce, diagnose, resolve, document
  • Explain how you prioritise outages vs. how-to requests
  • Describe a time you escalated vs. fixed at first contact
  • Show how you learn a new product line or release quickly

Watch & learn

Video via YouTube.

Strong fit if you like structured support, calm troubleshooting, and partnering with non-technical users in a product organisation. Thin public culture data here; use the interview to probe tools, SLAs, and on-site expectations in Sutton.

Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.

Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.

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Listing facts

  • Role Product Support Specialist
  • Employer Stryker
  • Location Sutton, London
  • Type Full Time
  • Pay (from listing) Pay not listed
  • Posted August 12, 2026
  • Apply by September 12, 2026
  • Overview Full job description on this page (225 words)

Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.

Typical work in Product Support Specialist

Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.

  • Oversee the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.

Source: O*NET

Public discussions & open sources

Attributed public threads and profiles — not employee reviews or star ratings.

Cached public sources (Hacker News, Dev.to, GitHub, etc.).

Employer website

stryker.com

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Occupation family: Product Support Specialist

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Product Support Specialist Stryker · Sutton, London