Customer Success Application Engineer (EMEA)

About This Opportunity

We are representing a confidential industrial software organization seeking a Customer Success Application Engineer to support their growing EMEA customer base. Our client provides edge computing and data infrastructure platforms used by global manufacturers to enable real-time operations and AI-driven optimization.

This is a customer-facing technical role where you'll lead implementations, validate requirements, and ensure successful deployment of industrial data solutions across manufacturing environments. You'll work at the intersection of OT/IT systems, serving as a technical bridge between customers, sales teams, and product development.

Responsibilities

• Validate customer requirements for proof-of-concept and production implementations of industrial data platforms
• Configure and deploy solutions during customer pilots and production rollouts
• Lead assigned technical implementation activities and ensure contracted deliverables are met successfully
• Develop solution approaches that help customers maximize value from the platform
• Maintain internal solution libraries, deployment best practices, reusable configurations, and technical documentation
• Provide Level 2 technical support including troubleshooting, root-cause analysis, and customer issue resolution
• Support sales teams with technical architecture reviews, proposal inputs, RFI/RFP responses, and demonstrations
• Provide field feedback to product management on customer requirements, market gaps, and enhancement opportunities
• Support webinars, customer meetings, partner enablement, and user group activities as needed

What We're Looking For

Must Have:

• Professional experience in a manufacturing or industrial environment in Application Engineering, Manufacturing Engineering, Automation, Controls, Industrial IT/OT, or related technical roles
• Hands-on experience implementing or supporting software, infrastructure, automation, IIoT, analytics, or shop-floor solutions in manufacturing
• Strong technical understanding of network protocols, system architecture, Linux-based systems, databases, and deployment environments
• Experience with product configuration, technical troubleshooting, and customer-facing implementation or support activities
• Working knowledge of scripting or coding using Python, JavaScript, or similar languages
• Understanding of containerized and cloud/hybrid infrastructure technologies such as Docker, Kubernetes, Azure, AWS, or GCP
• Excellent communication skills with ability to work directly with customers, technical teams, sales teams, and partners
• Self-starter able to work independently and collaboratively in a fast-paced environment
• Fluency in German and English required

Nice to Have:

• Experience with industrial data platforms, OPC/UA, PLC/SCADA systems, or edge connectivity use cases
• Exposure to pre-sales support, solution demonstrations, technical proposal review, or RFI/RFP participation
• Experience supporting partners, value-added resellers, webinars, or user-group events
• Ability to translate field observations into product feedback and best-practice documentation
• Experience with industrial protocols, connectivity standards, or OT/IT environments
• Passion for solving complex technical problems and helping customers realize measurable business value

How We Work with You

Candidates apply directly through Get A Job.ai. Our recruiting team will screen qualified applicants and coordinate interviews with our client. We manage the entire process and serve as your advocate throughout. Please do not contact the client directly—all communication should go through our talent team.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and work to ensure fair consideration throughout our recruitment process.